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Forum Discussion
Chat Support?
How do I contact chat support? Can't find on netgear website.
Overall, support is well hidden. Can't find any email address, can't find any phone number, can't find the chat button.
Have you set up a profile here?
https://www.netgear.com/mynetgear/registration/login.aspx
chakkhong wrote:
Overall, support is well hidden. Can't find any email address, can't find any phone number, can't find the chat button.
I have never seen anything like this. I have registered, logged in, and can't find a chat button anywhere. Every suggested button takes me back to select my product again. This is unbelieveably poor "complimentary" support. I can't even set up my ORBI correctly without help, and there is no help. Unbelievable.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Review the installation guide and user manual on how to setup the Orbi.
dawn_gray wrote:
I have never seen anything like this. I have registered, logged in, and can't find a chat button anywhere. Every suggested button takes me back to select my product again. This is unbelieveably poor "complimentary" support. I can't even set up my ORBI correctly without help, and there is no help. Unbelievable.
I have set it up. It is working, but it is blocking websites. I searched for a solution online, which requires me to log into it. It will not accept “admin” and “password,” or the password I originally changed when I first set it up. I need someone to help me get into the admin so I can do something to make it stop blocking websites, or it is useless. PLEASE help me!