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Chrome OS won't connect to Orbi RBR50
I have an Orbi RBR50 running in router mode with a single satellite. Other than the router needing a reboot every few days (annoying, but no online solution seems to work), all 20+ devices on the net...
What Firmware is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Thanks for your reply:
FURRYe38 wrote:What Firmware is currently loaded?
2.3.5.30
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
15-20 feet
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
1. 2.4GHz Auto: all devices are fine except Chromebook C330.
2. 2.4GHz Channel 1: all devices are fine except Chromebook C330.
3. 2.4GHz Channel 6: all devices are fine except Chromebook C330.
4. 2.4GHz Channel 11: all devices are fine except Chromebook C330.
5. 5GHz Channel 48: all devices are fine except Chromebook C330.
6. 5GHz Channel 44: all devices are fine except Chromebook C330.
7. 5GHz Channel 40: all devices are fine except Chromebook C330.
Any Wifi Neighbors near by? If so, how many?10 neighbors with relatively strong signals (3-4 bars out of 4). Only the Chromebook C330 is impacted.
Try enabling Beamforming and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
1. Both enabled. Only the Chromebook C330 is impacted.
2. Neither enabled. Only the Chromebook C330 is impacted.
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
The Arris doesn't support true bridge mode. Use passthrough.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
This was the setup I had in place prior to getting the Chromebook. All devices worked except Chromebook C330.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
This is the setup I currently have in place. All devices work except Chromebook 330. When I enable the Arris radios (and thereby enable the double NAT), all devices except the Chromebook C330 work when connected to the Orbi. When connected directly to the Arris, the Chromebook works, which gets back to the original question: why does everything have strong performance *except* the Chromebook C330 when connected to the Orbi?
I would presume if all other devices work with Orbi and the Chromebook doesn't, kind of leads me to think there maybe an issue with the Chromebook.
15-20 feet is too close between the RBR and RBS, 30 feet is starting distances.
FURRYe38 wrote:I would presume if all other devices work with Orbi and the Chromebook doesn't, kind of leads me to think there maybe an issue with the Chromebook.
The problem isn't that the Chromebook C330 can't connect; it connects fine to the Arris. So it's specifically a combination of this Chromebook (or probably more specifically, this wifi card) and the Orbi.
I could try another network (e.g., Starbucks) and see if there are any issues. If not, then something specific to the Orbi is probably preventing this card from connecting, which is what I'm trying to get at. I could also try a third-party wifi card instead of the internal one, and if that connects to the Orbi, then it's something specific to the card being unable to connect to the Orbi.
In either case, it's somehow this combination that's causing the problem. I was hoping to be able to troubleshoot a specific setting/config on the Orbi that's causing this card to fail to connect.