NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cinstant Canary device disconnects
I have 4 Canary devices (all within good range of the Orbi units) and they are constantly disconnecting from my Orbi RBR20 and satellites (RBS20 and RBS50). All of my other 2.4 devices stay connecte...
Each of the Canary devices will go offline at random times. Occasionally, 2 devices will be offline. After a period of about 1 or 2 minutes offline, the device will come back online. Nothing else is being done internet-wise during those times that would affect the connection. Other devices (laptops, etc) remain online during the times when the Canary devices drop off. The occurrences happen more in the late morning hours than later in the day. Rarely does it happen late at night. The morning starts with one or more devices dropping off about 7 to 8 AM. Thanks for the reply to the issue.
I am alerted by the Canary app that a device is offline
Can you look in the Orbi log and see if the Canary cameras get IP addresses using DHCP when they drop WiFi?
Orbi web interface->Advanced Tab->Administration->Logs. Should be an entry like this:
[DHCP IP: 192.168.1.12] to MAC address cc:a1:2b:9c:xx:xx, Sunday, January 17, 2021 12:12:20 Yes on the DHCP activity. I don't remember the exact times of the dropoffs today, but the IP numbers associated with my Canary devices are listed in the log. I can keep a log of future dropoff times versus the log and see if there is a correlation. Hope this helps.
Do Canary cameras have an option for "automatic reboot"? (I know some of my [other brand] cameras do. I have them set for 2am on Sunday.)
