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Forum Discussion
CM500 and Orbi RBK50 Slow Performance
I have a Netgear CM500 modem connected to Orbi RBK50 router with one satellite connected to Xfinity Blast (75mbps theoretical download speed) service. Initially, the download performance was very clo...
Thanks for the response. I tested directly at the modem and got an amazing 108mbps download. Orbi router firmware is V2.0.0.74. and I am using speedtest.net for my test site.
OK, so your upstream is solid - that's good.
I would stick with that firmware for now as well, at least until this issue is sorted out.
If you power off the satellite completely and just test using the main router only, do you still get poor results? And are you aware of any changes at all to your config recently?
No changes to config that I'm aware. And the wireless performance is pretty much the same with or without the satellite.
Hmmm... and you've already done a factory reset. It could be a hardware issue of some sort. If you haven't already, I'd try replaing the ethernet cable between router and modem. Other than that, I'm afraid I'm running out of ideas of things to check. Otherwise, it might be time to start looking into a warranty claim - if you've had it less than 6 months, I believe you should be covered there. Wish I had some other ideas for you.