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Forum Discussion
Complaint re appalling customer service
Solid Magenta light on Orbi WAP, no internet connectivity, called customer service, no help (indeed made problem worse), after taking email address and serial number tech promised that if problem per...
My experience with my Orbi router is terrible as well. Few months old unit simply does not work anymore every time when power is off or internet is off. Just to wouldn’t connect anymore. My old Apple does it and I am using it now and the new sophisticated outer is useless !! Is this NORMAL ???
Very very disappointing !!! 300 $ wasted...
Or maybe that’s the plan ??? Build a lousy product that fails consistently so we pay on technical support ???’!!! Shame on you !!!
Very very disappointing !!! 300 $ wasted...
Or maybe that’s the plan ??? Build a lousy product that fails consistently so we pay on technical support ???’!!! Shame on you !!!
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
There was a known issue a long tmie ago about Orbi not working power power outages. NG had fixed that. Not sure if this would be the same. Let us know if this is what your having problems with. Hopefully we can help you on this.
Costin1976 wrote:
My experience with my Orbi router is terrible as well. Few months old unit simply does not work anymore every time when power is off or internet is off. Just to wouldn’t connect anymore. My old Apple does it and I am using it now and the new sophisticated outer is useless !! Is this NORMAL ???
Very very disappointing !!! 300 $ wasted...
Or maybe that’s the plan ??? Build a lousy product that fails consistently so we pay on technical support ???’!!! Shame on you !!!