NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Pfredd
Sep 30, 2019Guide
Configuring IOT devices
Many IOT devices, such as Wi-Fi Outlets, Door Bell Cameras, etc., need you phone to be connected to the 2.4GHZ band of your router in order for the device's app to perform initial device configuratio...
FURRYe38
Oct 01, 2019Guru - Experienced User
To get IoT devices connected during there initial setup, you can also temporarily disable the 5Ghz SSID broadcast as well under Advanced Tab/Advanced Settings/Wireless Settings. After you get the 2.4Ghz devices setup, re-enable the 5G SSID broadcast.
Pfredd wrote:Once I reduced the 5GHZ power, I moved to a bathroom that was only 20 feet away from the ORBI. I shut the door and reconnected to WI-Fi and my phone connected to the 2.4GHZ band...
Retired_Member
Oct 01, 2019
FURRYe38 wrote:To get IoT devices connected during there initial setup, you can also temporarily disable the 5Ghz SSID broadcast as well under Advanced Tab/Advanced Settings/Wireless Settings. After you get the 2.4Ghz devices setup, re-enable the 5G SSID broadcast.
Pfredd wrote:Once I reduced the 5GHZ power, I moved to a bathroom that was only 20 feet away from the ORBI. I shut the door and reconnected to WI-Fi and my phone connected to the 2.4GHZ band...
Some users have said this is NOT true or available
- FURRYe38Oct 02, 2019Guru - Experienced User
Its available. Has been there for a while now.
- MarcusVROct 02, 2019Tutor
I just went to the web interface and, in Advaced tab, Advanced Setup, Wireless Settings, I deselected "Enable SSID Broadcast" to the 5 GHz band. It allowed me to pair the problematic devices! Restore this option after the devices were paired didn't affected its connection.
- FURRYe38Oct 02, 2019Guru - Experienced User
Glad that worked for you. Works for others as well. :smileywink:
Enjoy.
MarcusVR wrote:I just went to the web interface and, in Advaced tab, Advanced Setup, Wireless Settings, I deselected "Enable SSID Broadcast" to the 5 GHz band. It allowed me to pair the problematic devices! Restore this option after the devices were paired didn't affected its connection.
- glojoeOct 03, 2019TutorThe info you have provided worked. Thanks so much!
- FURRYe38Oct 03, 2019Guru - Experienced User
:smileywink: