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Forum Discussion
Connect device to 2.4ghz only
I have a RBK22. My Ring doorbell can only connect to 2.4ghz. My Echo Show can connect to both 2.4 and 5ghz and automatically connects to 5ghz. However I need the Echo Show to connect only to 2.4ghz i...
Drewmama wrote:
I have a RBK22. My Ring doorbell can only connect to 2.4ghz. My Echo Show can connect to both 2.4 and 5ghz and automatically connects to 5ghz.
However I need the Echo Show to connect only to 2.4ghz in order for the Ring and the Echo to play nicely (bring up live feed video when requested).
OK. Both devices are connected to the same WiFi router. Both have IP addresses. Both are probably connected to "the cloud." Surely the devices do not communicate directly with each other separately from their WiFi connection. It is not at all obvious why it matters which frequency each device uses to communicate with the router. My tablet is connected at 5G, yet it can stream video from a camera that is connected at 2.4G.
- I'm not a techie. All I know is that when I contacted both Ring and Amazon technical support, they both said that the two devices needed to be on the same network in order for the Echo to bring up the video feed when someone rang my doorbell.
- And they both said that the fact that one was on 2.4 band and the other on 5 had something to do with the issue.
Sorry. They are not being helpful. "Same network" means "same WiFi", not same frequency. There is so other issue that needs to be addresses. If both are connected successfully to the Orbi WiFi network, then they should be able to communicate. Trying to force a frequency is not the solution.