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Forum Discussion
Connect device to 2.4ghz only
I have a RBK22. My Ring doorbell can only connect to 2.4ghz. My Echo Show can connect to both 2.4 and 5ghz and automatically connects to 5ghz. However I need the Echo Show to connect only to 2.4ghz i...
I'm not a techie. All I know is that when I contacted both Ring and Amazon technical support, they both said that the two devices needed to be on the same network in order for the Echo to bring up the video feed when someone rang my doorbell.
And they both said that the fact that one was on 2.4 band and the other on 5 had something to do with the issue.
Sorry. They are not being helpful. "Same network" means "same WiFi", not same frequency. There is so other issue that needs to be addresses. If both are connected successfully to the Orbi WiFi network, then they should be able to communicate. Trying to force a frequency is not the solution.
Thank you for the clarification. Maybe they just wanted to get me off the phone. :-)
I have no doubt that the support people were trying to be helpful. Dealing with "mesh" WiFi systems is confusing. There is definitely something wrong. The hard part is to figure out what exactly isn't working correctly. Alas, I have neither a Ring doorbell nor an Echo Show. (Luddite family, sorry). Best advice I have is to go back to the the instructions about how to connect the Echo Show to the Ring doobell. How does the Echo even know that a Ring doorbell is on the network? Does it have a "name"? Can you put in an IP address?
Good Luck
