Connected but no internet

Would be nice if there were log files.  There is a "debug" file that can be created (from the "debug" web page:  //http:<orbi ip>/debug.htm), but I have no idea how to make sense of it.

Can you please clarify:  At one time, your Orbi WiFi names (SSID's) were "split", where 2.4G had one name (SSID) and 5G had a different SSID.  After talking to Netgear and doing a reset, is this still the case?  (As far as I know, this will be a "first" for Netgear to advise a customer to create different SSID's for 2.4G and 5G.  Will be exciting news on the forum!)

Alas, the community forum is just a collection of Orbi owners who (for one reason or another) have decided to participate.  We have no idea what steps people have taken previously, and bring various perspectives and backgrounds.  The forum is NOT "Netgear Support."  Far from it.  We are the people whose 90 days of free support have run out and try to find solutions collectively.  I, for example, am "too cheap" to sign up for GearHead. https://gearhead.netgear.com

So far, forum participants have solve most of my problems, and I am really fortunate.

A lot of Orbi problems seem to have come up before for other owners.  If we could summarize, the problem seems to be that with the new configuration, devices connect at 5G and performance is worse than when they conneced at 2.4G?