NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connected to ORBI (access to internet) but can't get online
Hi all, So I have an Orbi RBR50 as the router, all the devices connect and have access to the internet. However, when I connect my PC to the network, it says "connected, secured" but I can't get ...
This sounds like a PC problem because your other devices are working normally. Is your PC connected by a network cable or wireless? Is it running Windows or MacOS or ...?
If Windows and wireless, try forgetting the network and reconnect. You shouldn't have to do anything with DNS. If Windows and wired, try the Windows "diagnose/repair connection" option: Control Panel... Network and Internet... Change Adapter Options, right-mouse on your network connection and select Diagnose.
I tried but still does not work. I suspect the problem is this network (with Orbi) because when the PC (Windows 10) connects to the internet through my phone, it works just fine. But as soon as I switch back to the Orbi network, I got the same "DNS probe finished no internet" problem. I have tried power cycle the modem and the router mulitple times but still have the same problem. As I am typing this, the PC HAS internet connection and is able to get online. Kinda frustrated because I don't know when, not if, it happens again. Has anyone had the same problem? Thank you all again for reading, especially the ones that reply. I really appreciate it. Please advise on what I should do.
The PC has internet connection now, and it shows the "Network band is 2.4 GHz". When the PC says "Network band is 5 GHz", that is when I can't get online. The network adapter is Intel(R) Dual Band Wireless-AC 3168, which it can connect to either 2.4 GHz or 5 GHz, according to their info page, and the name "dual band". I wonder why there is no access when it is connected to the Orbi at 5 GHz, but has internet acces at 2.4 GHz? Any ideas? And how do I force my PC to connect to the 2.4GHz? Thank you