NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GinaFitz
Aug 13, 2017Aspirant
Connecting Orbi to iAquaLink pool system
I am unable to connect my iAquaLink system to the Orbi network. I get as far as selecting the network and putting in my password. It just drops the network. I understand that the iAquaLink can only wo...
tucsontico
Aug 13, 2017Virtuoso
I'm not familiar with the iAquaLink but I do have a similar Pentair WiFi system and I have no trouble with the Orbi. Do you use your iPhone to control the AquaLink? I suggest you do a factry reset of the iAquaLink then retry going through the iAquaLink system setup. Another thing you can try is to make an IP reservation of the AquaLink in the Orbi "Advanced" tab. Under the "Setup" you'll see a "LAN" setup section. When you click on that, it will open a page to allow you to add IP reservations for items connected to your Orbi.
I've noticed that some remote systems take quite a long time to sync with the Orbi. Do not understand why that is but i've seen it with WiFi cams, etc.
GinaFitz
Aug 14, 2017Aspirant
Thank you for the reply. I am trying to use iPhone. This is first time we are trying to connect the iAqualink and I purchased the Orbi network because it seemed to be the only one with a signal strong enough to reach pool equipment.
I understand that for some reason the iAqualink will only connect to a 2.4ghz network (not a 5.0) ... and that perhaps the Orbi network isn't combatible even though it is supposed to be "smart" enough to know what to send and I can't imagine 5.0 would even make it as far away as my equipment/iAqualink control. I am not sure I understand making an IP reservation ... would the sytem have to be connected to do that (and would it potentially fix the ghz issue)?
I am hearing a buzz that suggests Orbi won't work which would be too bad as it is best system it seems for my house. Please if other suggestions -- or if anyone has been able to connect Orbi to iAqualink let me know.
- tucsonticoAug 14, 2017Virtuoso
You are correct that Orbi is "smart enough" to transmit both the 2.4 & 5 gHz bands. I have multiple items on my WiFi that are 2.4 gHz only (including my pool controller) and they have no problem connecting to the Orbi. Some of the 2.4 gHz items are outside my house (IP cams, pool controll, etc.) and quite a good distance from both the Orbi base station and the Orbi satellite.
You can manually assign an IP reservation in the Orb software. You must know the MAC address of what ever you're trying to assign to a particular IP address. If the device is connected to the Orbi, it will be displayed in a list after you click on the "Add" button at the bottom of the "LAN Setup" page. If the device is not connected, when you click "Add" there is a manual entry option displayed after the list of connected devices. Simply fill in the blanks (IP address, MAC address, Device Name) and click "Add". It will take about 30 seconds for the Orbi to reset the IP list but be patient and the Device will show up in the "Reserved IP" listing. After you do that, try to reconnect your iAquaLink by rebooting it (power off/power on). Good lUck!
- CallohanJan 27, 2018Aspirant
I puchase orbi ac3000 it also reset my wifi settings for iaqualink. first error code 52 then error code 67. $300 damage bill. have reverted back to apple airport routers could not even get through to netgear. so much for their 90 day support.
- Bento78frApr 30, 2018AspirantAfter years of frustration trying to connect my iaqualink module to my home internet, I tried everything, from constantly dropping Powerline internet to range extender, I was never able to get a solid connection with my pool on my iPhone until now!!!
All I did was repeating the iaqualink WiFi setup and then within the orbi app you can actually see under WiFi devices you iaqualink device but still can’t connect wirelessly, I then tried to change the device name from unknown to other and voila!!
I am now connected to my pool without Loosing the signal constantly.