Forum Discussion

Aspirant

Mar 11, 2024

Connection between attached devices drops (no ping possible)

I have a Orbi AC3000 setup with Hardware Version RBR50 Firmware Version V2.7.5.4 GUI Language Version V1.0.0.423 Operation Mode Router And three satellites: RBS50 all on FW V2.7.5.4 Connect...

FURRYe38

Guru - Experienced User

Mar 11, 2024

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

How many RBS are deployed?
What is the size of your home? Sq Ft?

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?

georggeissler

Aspirant

Mar 16, 2024

Thanks for your respose FURRYe38

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
>> issue is on local LAN/WIFI only. Internet works fine.

How many RBS are deployed?
>> 3
What is the size of your home? Sq Ft?
>> All RBS show good connection (green)
>> devices right next to an RBS are not reachable too

>> distance is below 30ft

Does this happen with the RBS turned OFF?
>> not sure, RBSs are always on.
Does this happen with both wireless and wired devices?
>> yes
What channel configurations are currently set on the router?
>> 2.4GHz Channel:06
5GHz Channel:48