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Forum Discussion
Connection between attached devices drops (no ping possible)
I have a Orbi AC3000 setup with Hardware Version RBR50 Firmware Version V2.7.5.4 GUI Language Version V1.0.0.423 Operation Mode Router And three satellites: RBS50 all on FW V2.7.5.4 Connect...
The problems seems to be between RBR and RBS units.
It seems that traffic for certain devices is not forwarded correctly all the time.
I just rebooted on of my cameras and lost connection between my DVR host subsequently.
Before the reboot connection was ok.
CAM is connected via WIFI with RBR (x.y.z.30)
DVR host is connected to RBS Office (x.y.z.98) ping to x.y.z.30 not possible
My laptop is connected to RBR as well (x.y.z.73), ping to x.y.z.30 works!
I will reboot the system now to check if ping between .98 and .30 works again.
Sure enough.
After reboot ping and connection to cam works again.
Is there a way to get more details logs from RBR and RBSs?
Maybe someone from support can look into this?
georggeissler wrote:
Maybe someone from support can look into this?
Most of us came to the community forum because our 'complimentary' 90 days of support had expired. (mine seven years ago). The only way we can talk to Netgear Support is to purchase a support contract. The problem also must be active and reproducible. If rebooting made eliminated the problem, there is no longer anything to investigate.
I have eight Reolink cameras connected to an Orbi system with one router and three satellites. Did not purchase an NVR host, so cameras are accessed using the Reolink Client software (Windows) or the Reolink Android app.
Does this problem happen with only one camera, or with many?
When the NVR cannot communicate with a camera, but the laptop can, could you temporarily relocate the laptop so that it is connected to the Office satellite. That might help determine if the router to satellite connection is functioning correctly.
Also, the Reolink Client is available for Windows and Mac.
The issue is not only with my cameras.
My tablet just lost connection to my local server during normal operation.
So tablet can't access anything that is hosted on x.x.x.10.
Will reboot the system another time.
Will also swap out the satellite my x.x.x.10 host is connected to.
Maybe something is wrong with it.
CrimpOnDoes this problem happen with only one camera, or with many?
>> Intermittent with manyWhen the NVR cannot communicate with a camera, but the laptop can, could you temporarily relocate the laptop so that it is connected to the Office satellite. That might help determine if the router to satellite connection is functioning correctly.
>> I don't know how I can force the laptop to pickup the wifi of the host satellite.
>> I will try next timeAlso, the Reolink Client is available for Windows and Mac.
>> I know
I can't ping my camera again.
Camera is connected to RBR50 via WIFI.
My PC connects to RBS50 via LAN cable.
PC ping to camera does not work.
I was able to connect from my phone to the camera, as long as the phone was also connected through the RBS50. As soon as I moved my phone close to my PC, my phone lost connection as well.
Which strongly indicates that there is something not working correctly between endpoints that are connected via a satellite and other endpoints that connect through the main router.
Firmware is up to date: 2.7.5.4
I would appreciate some help.
Otherwise I need to get rid of my Orbi system and buy something else.
