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Forum Discussion

HCC202's avatar
HCC202
Star
Apr 09, 2018

Connection Failure on Speed Test

I did a facory reset of my system about two weeks ago and loaded the new firmware for the system which seems to be working better. I have been able to perform spped tests on the system through the Or...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 09, 2018

I would notify NG support. Maybe something going on on with the app. Maybe due for an update.

 

Guanadus's avatar
Guanadus
Tutor
Apr 09, 2018
The modem router is connected too in bridge mode.
Model MitraStar GPT-2541GNAC (HGU) from MOVISTAR (Spain).
The problem is with the Orbi app on IOS & Android (both)
The problem is also in orbilogin.com in the advance setting > speed test.
Note that the error stated yesterday, previously worked fine in all systems

Thanks
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 09, 2018

    I would notify NG support. Maybe something going on on with the app.

    • Guanadus's avatar
      Guanadus
      Tutor
      Apr 09, 2018
      Thanks. IOS app v2.1.2.16
      Waiting for your update
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 09, 2018

        You'll need to contact NG support and ask about this.

         

        Good Luck.

        Guanadus wrote:
        Thanks. IOS app v2.1.2.16
        Waiting for your update