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Forum Discussion
Connection Failure on Speed Test
I did a facory reset of my system about two weeks ago and loaded the new firmware for the system which seems to be working better. I have been able to perform spped tests on the system through the Or...
We just have to wait! Emailed Netgear App Support about my issue and was Emailed back with the statement that Netgear are aware and are working with Ookla to fix this problem!
That was great to hear but why is there still no mention about all of this on Netgears Main support page?
Still hold the opinion that Netgear as a Global Company just does not care about it's customers.
So problem still not fixed👺
That was great to hear but why is there still no mention about all of this on Netgears Main support page?
Still hold the opinion that Netgear as a Global Company just does not care about it's customers.
So problem still not fixed👺
The last commenter is unfortunately correct. I've tried to obtain multiple updates, but there are none. The most I have heard is that Netgear is actively working with Ookla to resolve the problem. You wouldn think they would have been able to resolve the issue in a week, but I guess the issue must be more complicated than it seems from the outside. One interesting side effect of this issue is that if you've never setup advanced QoS on your router and want to you appear to be out of luck until the speed test works (at least via the Web admin). They require the speed test to run before you can actually get to the setup parameters. I haven't figured out a way around this. Hopefully, Netgear will be able to fix the problem soon as many of us have been impacted by this issue.