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Forum Discussion
brasax
Jan 22, 2017Apprentice
Connection issues to satellite and with iOS devices
Hi, actually I'm a bit pissed. Have some problems with my Orbi and wanted to contact the support. But this is not possible as I'm not able to register my Orbi because I'm getting the following er...
lemuba
Jan 23, 2017Guide
Hi Sascha,
after many investigations and tests I doubt that Netgear will be able to fix the IOS connection losses by a Firmware upgrade, as I believe this problems are related to the (some?) clients - this is also the reason why I returned our Orbi System today to Amazon Germany :manembarrassed:
We also fighted this frequent connection losses with an Ipad 2 from 2011, a new IPhone 7 plus, as well the Amazon Echodot while hearing web radio...
It became more and more clear for me that some of our clients have problems with "WIFI roaming" in a single SSID, but mixed 2,4Ghz/5Ghz WIFI environment.
I changed now my local installation to:
1st floor: Router with 2,4GHz WIFI On, DHCP on (DHCP starting from IP 192.168.1.100 upwards), SSID1 - (Routers fixed IP: 192.168.1.1)
Ground floor: AP with DHCP off, fixed IP 192.168.1.2 and hard wired to the router, 2,4GHz WIFI On, the same SSID as the router above.
WIFI roaming works now like a charm without any glitches while e.g. the IPAD is switching from the Routers WIFI to the AP WIFI, carrying the IPAD around from floor to floor....
Fortunately I was able to connect the ground floor AP by an ethernet cable to the router. Of course the Orbi is intended for situations where it´s not possible or difficult to draw a cable from the Router to the AP, but to bridge this distances wireless... but unfortunately it did not make the job for my Clients and final purposes...
Maybe you can check/test/confirm accordingly back...
Returningmyorbi
Jan 30, 2017Tutor
Hi Sascha,
I have the same problems here with iOS devices. They keep loosing connection.
We have the iPhone 7, iPad pro1-2
they frequently loose WiFi
Please solve this op I have to return the Orbi....
Cheers,
arie
- DarrenMFeb 02, 2017Sr. NETGEAR Moderator
Our engineers are aware of the issues with IOS devices and are working to correct the Issue. I do not have a ETA on the fix or the firmware but will post once I know something.
DarrenM