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Forum Discussion

JEM630's avatar
JEM630
Aspirant
Apr 04, 2019

Connectivity Issues with wired and wifi

I recently installed a new cable modem the Netgear Nighthawk CM1150V when i upgraded my internet speed to 1Gbps and had set it up with my Orbi Wifi System RBK23 with router RBR20 and two satellites R...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 04, 2019

Has the Orbi system worked before the new modem? 

Did you have a prior modem working with the Orbi system? 

 

If the CM is new and exhibiting problems, you might want to post the CM modem forum to get help with the new modem...

  • JEM630's avatar
    JEM630
    Aspirant
    Apr 04, 2019

    Yes, the Orbi worked for a bit with the new modem (Netgear Nighthawk CM1150V) and worked completely with the previous modem (ARRIS BGW210-700). but i decided to move the new modem three times, so i had to turn the router and the modem off each time.

    its just that when i turn them both back on. the Orbi does not connect to the internet. but if i hook up an ethernet cable from the CM1150V to my computer I can connect to the internet. but the ethernet onnect from the CM1150V to the Orbi, the app says the wire is connected but it just doesn't have internet connection