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Forum Discussion
Connectivity problems with Orbi93 + DM200 modem + Plusnet
Suddenly and out of nowhere about 3 weeks ago my internet started dropping and sites had to be clicked about three times before I could access them at all. They then drop in and out. I checked w...
"Plusnet wall socket to modem, modem to Orbi, and I have taken the ethernet cable which would connect Orbi to computer out of them so as not to complicate matters but it is equally bad with or without." So you have bad internet with a PC connected directly to the modem? If so, then you'll need to talk to your ISP about checking the line quality and singal from there services up to the modem. Once they can confirm with you that speeds and quality is good with a wired PC behind the DM modem, then connec the RBR up and try again.
Plumbuddle wrote:Suddenly and out of nowhere about 3 weeks ago my internet started dropping and sites had to be clicked about three times before I could access them at all. They then drop in and out.
I checked with Plusnet Fibreoptic broadband and the speed was fine at their end. I then reset and reconnected my DM200 which is in bridge mode, and my router. Kept rebooting, got all the firmware. Even deleted bitdefender from my system in case it was a firewall. I use a Lenovo all in one PC, my OS is Windows 10 64 bit and it's up to date. My network is fine. It's just the connection to the internet that keeps lagging, missing and dropping.
I just don't get how to improve on this. Has anyone got any ideas?
The hardware is connected as follows currently: Plusnet wall socket to modem, modem to Orbi, and I have taken the ethernet cable which would connect Orbi to computer out of them so as not to complicate matters but it is equally bad with or without.
Yes, they have already checked all this three times now. They say it is my network and the signal to my property is fine.