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MRCW's avatar
MRCW
Aspirant
Feb 21, 2020

Continual Drop outs of internet and erratic app vs web status

Have the Orbo RBR20 and two RBS20 set up. has generally worked flawlessly the past 11 months. the past month, have had constant drops of internet only, erratic status between app and web to log into ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Feb 21, 2020

Erratic behavior is difficult to diagnose.  A some questions usually asked are:

 

  • Which firmware release is on all three Orbi units?
  • Is the Orbi in "router" or "Access Point" mode?
  • What is the Orbi connected to (brand/model).
  • Has "anything changed" in the past month?  New firmware?  New devices? 
  • Do you ever "reboot" the Orbis?  (not "Factory Reset".  Simply "reboot".)
    (There is a button on the Orbi web interface, Advanced Tab, under "Router Information", or one can turn the power off, wait a minute, then turn it back on.)

 

  • MRCW's avatar
    MRCW
    Aspirant
    Feb 21, 2020

    Hardware Version RBR20
    Firmware Version V2.3.5.26
    GUI Language Version V1.0.0.360
    Operation Mode Router
    LAN Port
    MAC Address 3C:37:86:13:1A:27
    IP Address 192.168.1.1
    DHCP Server On

    Router RBR20 RBR20 V2.3.5.26 
    Satellite RBS20 Orbi Satellite-2 study V2.3.5.26 
    Satellite RBS20 Orbi Satellite-1 family room V2.3.5.26 

    Connected to Spectrum Router 

     

    Nothing changed except constantly dropping internet. I do not know if firmware was recently updated. I do not know how to track the history of firmware. it is set to Auto update and when i run manual update, it shows no new firmware available.

    Have "Rebooted" from App. have also done a complete new set up as well

    When I log on to system with app, it often says only one or no satellites are connected, when i the website, it shows all satellites are connected

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 21, 2020

      If you have a ISP modem with a built in router, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
      3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

       

      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

       

      Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

       

      MRCW wrote:

      Hardware Version RBR20
      Firmware Version V2.3.5.26
      GUI Language Version V1.0.0.360
      Operation Mode Router
      LAN Port
      MAC Address 3C:37:86:13:1A:27
      IP Address 192.168.1.1
      DHCP Server On

      Router RBR20 RBR20 V2.3.5.26 
      Satellite RBS20 Orbi Satellite-2 study V2.3.5.26 
      Satellite RBS20 Orbi Satellite-1 family room V2.3.5.26 

      Connected to Spectrum Router 

       

      Nothing changed except constantly dropping internet. I do not know if firmware was recently updated. I do not know how to track the history of firmware. it is set to Auto update and when i run manual update, it shows no new firmware available.

      Have "Rebooted" from App. have also done a complete new set up as well

      When I log on to system with app, it often says only one or no satellites are connected, when i the website, it shows all satellites are connected

       

       

      • MRCW's avatar
        MRCW
        Aspirant
        Feb 22, 2020

        Thanks for your response, but many of your responses seem to be just canned messages... In my instance NOTHING changed from initial set up that worked great

         

        Everything was working great, No change in anything until last month when much of the service became erratic. Same ISP, Same Modem, Same Settings, No built in Router in modem Satellites are in the same position, about 30 feet apart. No Disney, No Armour...

         

        It seems that this was as issue initiated within the netgear system via a firmware or bug.. I hope others with similar problems may have found a solution and could post it