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Forum Discussion
Continuous White Flashing while satellite after firmware update
Flashing white Satellite after Firmware update Firmware updated the satellites and rendered one of the saltellite non-functioning. The satellite has been pulses white since the firmware upgrade ...
Yes, it is annoying that the Drop Down list of Netgear products is incomplete. Seems like such a trivial thing to manage. (sigh)
And, it sucks big time that Netgear provides only 90 days of "complimentary support" with purchase, and after that shunts customers off to GearHead. http://gearhead.netgear.com/ This is the ONLY Netgear authorized support group. People who pop up on Google searches are often NOT anybody you want to mess with.
Guessing that you have tried the "paperclip" Factory Reset.
https://www.youtube.com/watch?v=cMw4ePACgc4
and the "undocumented" reset procedure:
If the regular factory reset process doesn't work, @michaelkenward described an undocumented way to get an Orbi to factory reset:
Press paperclip in reset hole for 30 seconds
Keep pressing paperclip while removing power
Keep pressing paperclip for another 30 seconds while apply power
About the only alternative I know of is to download the firmware from the Netgear support site, then use the "Trivial File Transfer Protocol" (TFTP) method to flash the firmware to the satellite. It is a serious chore. (I have done it.)
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP