NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Richard1864's avatar
Richard1864
Luminary
Jan 17, 2018

Critical update

Google releasing critical update for Android and Chromecast that MAY fix the problem many of us are suffering from - Orbi’s rebooting or crashing with Android/Chrone devices connected. Https://supp...
Troubleshooting
thombe's avatar
thombe
Apprentice
Jan 18, 2018

Does anyone know if this applies to Amazon devices which are essentially Android, but don't use the Google Play Services, but I believe their own...

Just thinking as we have a couple of Amazon tablets and we've brought Alexa (most expensive egg timers ever bought) into our lives.

 

B

  • rhester72's avatar
    rhester72
    Virtuoso
    Jan 18, 2018

    It's specific to casting - i.e. Google Cast (to screen), Chromecast, Google Home.

     

    Since Amazon goes out of its way to not support Google, honestly, I doubt it.

  • Hydro130's avatar
    Hydro130
    Luminary
    Jan 18, 2018
    thombe wrote:

    Does anyone know if this applies to Amazon devices which are essentially Android, but don't use the Google Play Services, but I believe their own...

    Just thinking as we have a couple of Amazon tablets and we've brought Alexa (most expensive egg timers ever bought) into our lives.

     

    B

    In Google's statements on this issue (one of them is linked in the first post of this thread), they say it happens when BOTH an Android phone AND a Chromecast buillt-in device (like a Google Home) are present on the same wifi network.  So, if you have just one or the other, you should be OK.

     

    I myself have not been affected at all by this disconnect issue - I have 8 different Chromecast devices in my house (all working great), but no Android phones. 

     

    I hope the patch being released by Google today fixes it for affected users - I imagine this is a very frustrating issue to deal with!

    • sleepr88's avatar
      sleepr88
      Apprentice
      Jan 18, 2018

      How long for a Chromecast/Android fix Netgear? TP-link, Linksys, and others have already gotten it fixed

      • Richard1864's avatar
        Richard1864
        Luminary
        Jan 18, 2018
        Not fixed for those companies either. Users who got the updates are still having the same problems, but more frequently according to their forums, with random reboots of their Android devices added to the mix after updating. Google under pressure on their own Android forum to pull the updates.