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Forum Discussion
Daily Reboot Required
My Orbi was working fine for a year until about two weeks ago and now requires daily reboots. The network connection drops. After rebooting, everything is fine for about a day. Some days, two reboots...
Thank you. Will answer to the best of my ability below the questions:
FURRYe38 wrote:What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
>Comcast XB6 xFi Advanced Gateway Modem TG3482G (ARRIS)
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
> Distance is less than 30 feet. It's a total loss. Computers connected directs to the router by less than 10 feet lose signal line-of sight also.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?>Channels are Auto. Maybe pick up one wifi neighbor weakly nearby. With your suggestions here and below, is there an order in which you recommend trying them? Why would this be required after a year of good function?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
>See about about question regarding order of fix attempts.
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
>See about about question regarding order of fix attempts.
Has a factory reset and setup from scratch been performed since last FW update?
>No - would this help?
What mode is the Arris modem working in? Bridge mode is recommended since this model has a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
RBS should be 30 feet to start or farther. Any closer can cause problems.
Try any of the suggested channels. Due to conditions, neighbor changes and new neighbors may have install there own wifi, this could cause interferences over the years.
"See about about question regarding order of fix attempts." Huh?
I would factory reset first then use the suggestions after you walk thru the setup wizard...pending on modem mode operation confirmation first.
Thank you so very much for your prompt responses. The modem is in bridge mode. Sorry for the confusion, what I meant about "order of the fixes" is that you suggested a few things and I wanted to know which you recommended I try first. I see you have answered that question below. Your help is much appreciated.
FURRYe38 wrote:What mode is the Arris modem working in? Bridge mode is recommended since this model has a built in router and wifi already. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopRBS should be 30 feet to start or farther. Any closer can cause problems.
Try any of the suggested channels. Due to conditions, neighbor changes and new neighbors may have install there own wifi, this could cause interferences over the years.
"See about about question regarding order of fix attempts." Huh?
I would factory reset first then use the suggestions after you walk thru the setup wizard...pending on modem mode operation confirmation first.
:smileywink: