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Forum Discussion

thescinema's avatar
thescinema
Guide
Mar 16, 2021

Daylight Savings Time, NTP, DNS Issues

Something is going on with Orbi routers and NTP/DNS.  Since the time change, many users are reporting issues with their DNS failing since the time change: https://www.reddit.com/r/orbi/comments/m...
cnichols915's avatar
cnichols915
Tutor
Mar 22, 2021

I have the RBR10 - (RBK13) 3 pack from Costco, a Router and two satellites (Orbi).

 

Same issue, my laptop and phones won't stay on the network, constantly rebooting the router, laptop says DNS issues.  will hope to be able to manually reset the DST.

 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 22, 2021

Try DST and if your using Traffic Meter, disable that first off. Then re-enable DST. Also try a different time server as well. time.nist.gov as a suggestion. 

cnichols915 wrote:

I have the RBR10 - (RBK13) 3 pack from Costco, a Router and two satellites (Orbi).

 

Same issue, my laptop and phones won't stay on the network, constantly rebooting the router, laptop says DNS issues.  will hope to be able to manually reset the DST.

 

 

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 22, 2021

    Hi Orbi Commuinty, 

     

    Engineering was able to discover the cause of this issue and they are working on a fix in regards to the disconnections. 

     

    The issue comes from Traffic meter while daylight saving is enabled. The quick workaround is to disable the traffic meter. 

     

    To disable traffic meter:
    Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter and uncheck Traffic Meter

     

    We appreciate all your cooperation and patience working with us. We will provide update once we have the fix firmware.

     

    Regards,
    Blanca
    Community Team

    • jim_k943's avatar
      jim_k943
      Initiate
      Mar 24, 2021

      Went in to disable the Traffic Manager (Internet Traffic Manager on the Orbi rbr50?) and found it was never enabled, Yet, I'm still seeing the issue.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Apr 05, 2021

        Hi Orbi Community,

         

        In our engineers investigation, the cause is identified as the incorrect behavior on traffic meter which will constantly do some setting on router DNS while daylight saving is turned on. And this could possibly make the DNS query unstable. 

         

        Workaround solution: Turn off traffic meter. 

        Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter and uncheck "Traffic Meter"

         

        Fix firmware is now available to resolve the issue even if the traffic meter is enabled. Kindly let me know or send me a private message by clicking this link if you would like to test it. 

         

        Regards,

        Blanca

        Community Team

    • TFuser's avatar
      TFuser
      Aspirant
      Mar 25, 2021

      I'm really not sure why, but when I go to orbilogin.com, I am not able to login?  What am I doing wrong?  I'm sorry but this is the most frustrating issue I have ever encountered!

      • Wire1852's avatar
        Wire1852
        Apprentice
        Mar 25, 2021

        Whatever Netgear/Orbi is doing it's really screwing up logging into the router with a web browser. For me when I log on to router the pages are totally jumbled & unusable & I'm using an older FW version (2.5.1.16). I tried logging in with Chrome or Edge on Windows 10 with the same result. This happened even after clearing browser's data

         

        When I tried logging into router several weeks ago, there was no issue. Netgear staff should stop reading the Consumer Report's reviews & fix the damn problems.

    • PebbleChamp's avatar
      PebbleChamp
      Tutor
      Mar 26, 2021

      Hi Blanca,

      I came over from another post in the forum (link). I actually started experiencing the issue prior to DST, and I did not have traffic meter turned on. Therefore, the engineers may be limiting their search too narrow. I've tried all of the suggestions here and in the other link. Suprisingly, a router *or* a modem rest fixes the issue for me (yet only temporarily). Like others, I thought it may have been Comcast's fault so I went and got a new modem from them, but no dice... it's Orbi's fault.

       

      I've done all of the following:

      - Updated RBR50 and RBS50(x2) firmware I was on v2.5.x.x when it started and so I was hoping udpating to v2.7.2.104 would fix it

      - Hard reset on all devices (unplugged and waited 60 sec)

      - Factory reset for all devices twice (followed by a manual set-up and a the second time off backup config)

      - Turning off DHCP and maually assigning IPs

       

      One baffling thing is that when the connection "stops" any devices streaming (whether it's video to TVs, which could initially be writte off as buffered, or live meetings and classes over Zoom and Teams) will continue streaming that specific stream until you close it, but any new traffic (browsers, Office365 synching, etc.) on the same devices with active live streams going will not load. Meanwhile, Orbi's status page says that everything is all good! 🤦‍♂️ I'm not a network engineer, but this clearly soudns like a router problem. 

       

      What concerns me most is if this is a security concern that's being exploited. This problem continues to wreck chaos on my work and kids' school the past ~3 weeks (read ~1 week *prior* to DST), but this sytem wasn't cheap has been rendered useless for all intents and purposes.

       

      Actually, I was planning to upgrade to a Nighthawk WiFi6 system, since now I amp permanently WFH, but now I'm really concerned. Will NG offer us some sort of a discount off new equipment to make up for this huge problem?? (And, even more important, ensure us this problem won't happen with their higher-end equipment!)