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Forum Discussion
Daylight Savings Time, NTP, DNS Issues
Something is going on with Orbi routers and NTP/DNS. Since the time change, many users are reporting issues with their DNS failing since the time change: https://www.reddit.com/r/orbi/comments/m...
Try DST and if your using Traffic Meter, disable that first off. Then re-enable DST. Also try a different time server as well. time.nist.gov as a suggestion.
cnichols915 wrote:I have the RBR10 - (RBK13) 3 pack from Costco, a Router and two satellites (Orbi).
Same issue, my laptop and phones won't stay on the network, constantly rebooting the router, laptop says DNS issues. will hope to be able to manually reset the DST.
Hi Orbi Commuinty,
Engineering was able to discover the cause of this issue and they are working on a fix in regards to the disconnections.
The issue comes from Traffic meter while daylight saving is enabled. The quick workaround is to disable the traffic meter.
To disable traffic meter:
Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter and uncheck Traffic Meter
We appreciate all your cooperation and patience working with us. We will provide update once we have the fix firmware.
Regards,
Blanca
Community Team
Went in to disable the Traffic Manager (Internet Traffic Manager on the Orbi rbr50?) and found it was never enabled, Yet, I'm still seeing the issue.
Hi Orbi Community,
In our engineers investigation, the cause is identified as the incorrect behavior on traffic meter which will constantly do some setting on router DNS while daylight saving is turned on. And this could possibly make the DNS query unstable.
Workaround solution: Turn off traffic meter.
Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter and uncheck "Traffic Meter"
Fix firmware is now available to resolve the issue even if the traffic meter is enabled. Kindly let me know or send me a private message by clicking this link if you would like to test it.
Regards,
Blanca
Community Team
Hello Blanca,
Yes, I would like to test the fix firmware. Thanks!
Regards,
Chris Hozian
I'm really not sure why, but when I go to orbilogin.com, I am not able to login? What am I doing wrong? I'm sorry but this is the most frustrating issue I have ever encountered!
Whatever Netgear/Orbi is doing it's really screwing up logging into the router with a web browser. For me when I log on to router the pages are totally jumbled & unusable & I'm using an older FW version (2.5.1.16). I tried logging in with Chrome or Edge on Windows 10 with the same result. This happened even after clearing browser's data
When I tried logging into router several weeks ago, there was no issue. Netgear staff should stop reading the Consumer Report's reviews & fix the damn problems.
Try a factory reset on the RBR and setup from scratch. Be sure that Traffic Meter is not enabled.
Set DST to enabled and use either NG time servers or find a different one to use.
Hi Blanca,
I came over from another post in the forum (link). I actually started experiencing the issue prior to DST, and I did not have traffic meter turned on. Therefore, the engineers may be limiting their search too narrow. I've tried all of the suggestions here and in the other link. Suprisingly, a router *or* a modem rest fixes the issue for me (yet only temporarily). Like others, I thought it may have been Comcast's fault so I went and got a new modem from them, but no dice... it's Orbi's fault.
I've done all of the following:
- Updated RBR50 and RBS50(x2) firmware I was on v2.5.x.x when it started and so I was hoping udpating to v2.7.2.104 would fix it
- Hard reset on all devices (unplugged and waited 60 sec)
- Factory reset for all devices twice (followed by a manual set-up and a the second time off backup config)
- Turning off DHCP and maually assigning IPs
One baffling thing is that when the connection "stops" any devices streaming (whether it's video to TVs, which could initially be writte off as buffered, or live meetings and classes over Zoom and Teams) will continue streaming that specific stream until you close it, but any new traffic (browsers, Office365 synching, etc.) on the same devices with active live streams going will not load. Meanwhile, Orbi's status page says that everything is all good! 🤦♂️ I'm not a network engineer, but this clearly soudns like a router problem.
What concerns me most is if this is a security concern that's being exploited. This problem continues to wreck chaos on my work and kids' school the past ~3 weeks (read ~1 week *prior* to DST), but this sytem wasn't cheap has been rendered useless for all intents and purposes.
Actually, I was planning to upgrade to a Nighthawk WiFi6 system, since now I amp permanently WFH, but now I'm really concerned. Will NG offer us some sort of a discount off new equipment to make up for this huge problem?? (And, even more important, ensure us this problem won't happen with their higher-end equipment!)
Blanca / Netgear Support,
This is the second time in 2 years that a firmware update has broken my setup. The first bricked the main router unit. This one has the system non-functional as inconsistent sharing of internet to my devices makes using the routers impossible. I've spent about 6 hours trying to fix this issue -- between researching the issue online, attempting to reconfigure DNS settings, deleting and restoring config files, factory resetting and then attempting to reset devices, etc.
The most FRUSTRATING thing here is -- when Netgear sends out FAULTY firmware to previously working devices -- it BREAKS OUR SETUP -- and then Netgear doesn't offer tech support to users who have had their systems for over 3 months without trying to bilk us for $100 to speak with someone about the issue NETGEAR CAUSED.
This corrupt practice amounts to highway robbery. You can't break our systems and then waste our time and then extort us for money to fix them. I'm not alone in this assessment. A simple search of Better Business Bureau's page on Netgear shows that customers are fed up.
Time to find a lawyer for the class action.
- Hi Blanca,
Thanks for the reply... but what exactly will escalating this issue to another tier of support do?
Will it prevent future breakdowns of my system made by buggy firmware pushed to my router by Netgear?
Will it fix the RIDICULOUS, paltry 3 month limit to support that netgear has given me for the purchase of my 400 dollar router to allow me to speak to a person the next time Netgear breaks my router function with buggy updates WITHOUT having to spend a hundred dollars to do so?
Will it get me back the 5 hours of troubleshooting and net searching I had to do to try and find a solution to this breakage caused by buggy firmware pushed out by Netgear engineers? Or the 8-10 for the previous?
Blanca... If tier 2 support can't fix Netgear's faulty engineering, or remedy the lack of support offered in such cases (without extortion)... I'm not entirely sure what the point of wasting any more of my time is.
Did I mention that when I called support about this issue and said, definitively, that I would not be paying a hundred dollars to speak to someone about this issue -- the phone representative hung up on me.
I was having the same problem in late March, after working perfectly for five months. This solution worked for me (thanks again @CrimpOn, I'm just paying it forward).
"There is a horrible situation that started with the change in Daylight Saving Time that causes certain Orbi RBR50 routers to stop resolving Domain Names until they are restarted. Netgear engineers have traced the problem to a coding error in the Traffic Meter feature. Looks like there is abolutely no chance Netgear will release a firmware fix before April, so the easiest solution is to go into the Orbi web interface, Advanced Tab, Advanced Setup, Traffic Meter (toward the bottom of the menu) and uncheck "Enable Traffic Meter" and Apply." - @CrimpOn
You can ask the forum moderator for a beta if you like thats being offered.
SCMrEason wrote:I was having the same problem in late March, after working perfectly for five months. This solution worked for me (thanks again @CrimpOn, I'm just paying it forward).
"There is a horrible situation that started with the change in Daylight Saving Time that causes certain Orbi RBR50 routers to stop resolving Domain Names until they are restarted. Netgear engineers have traced the problem to a coding error in the Traffic Meter feature. Looks like there is abolutely no chance Netgear will release a firmware fix before April, so the easiest solution is to go into the Orbi web interface, Advanced Tab, Advanced Setup, Traffic Meter (toward the bottom of the menu) and uncheck "Enable Traffic Meter" and Apply." - @CrimpOn
