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Forum Discussion

NotFel's avatar
NotFel
Initiate
Dec 30, 2019

Deregister Orbi router

 @Christian_R, @ChristineT or @DexterJB Please I need help with deregistering my router RBR50 so that another user can sign in.   Thanks, Felicia
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 02, 2020

Hi NotFel

 

Please DM me your email address and device serial number. 

 

Regards,
Blanca
Community Team

thecherub88's avatar
thecherub88
Aspirant
Jun 11, 2020

Hello,

 

Can you please deregister my Orbi also so that I can set up fresh?

 

As background, I have asked Netgear Support several times to change the email address and phone number associated with my Two-Step Verification and even though they say they have, it is clear when I login on the app, it is still asking for my old email/phone as aTwo-Step Verification (which I no longer have access to).  Since this problem cannot be solved, it seems easiest that I dereigster the Orbi and register.

 

Could you please help.  We are having wifi issues in the house and need to get into the app in order to trouble shoot properly.

 

Many thanks,

Linda