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Forum Discussion
Desktop Computer connection
I don't see my desktop computer listed as a connected device in the admin section of the orbi admin either in my app or online logged into orbilogin. Can I assume that I AM logged into the orbi on my...
CaraBethP wrote:
Can I assume that I AM logged into the orbi on my desktop since I am seeing the orbi and satellite from my desktop?
Probably more fun to assume that this desktop computer is magic.
How is the computer connected? (Ethernet cable or WiFi?)
It would be useful to determine the IP address of the computer and the MAC address of the network adapter and then scan the list of Attached Devices for something that matches. (There are many ways to learn this information [internet search]. I usually open a command prompt and type ipconfig /all.
First- I have an RBR50 and a satellite. Our ISP is Spectrum. We have multiple ROKU, 2 iphones and 2 ipads. They all run at 200 mbps on our network. I can see all those devices in the Orbi app and via the Netgear login on my desktop. My desktop runs at around 40 mbps using wireless. I use my desktop for design work, managing a website for a charitable group. So, I don't use it all the time.
The slow speed on my desktop is a problem that I have tried to fix for 2 years. I search this forum for answers and try out things that I find in forum posts. Last year I even paid for support via Netgear. Nothing changed. They were no help. I have found no one who can help me figure out what my problem is. I am not a complete idiot, but this side of technology is not in my area of expertise.
I became determined to fix this problem because I need to do more to help the volunteer organization. I will need to use my desktop frequently and it often gets so slow I can't do anything.
I first contacted Dell who tested my wireless card, my ethernet and the motherboard. Although they found nothing wrong, they replaced everything because I had premium support. Nothing improved.
I worked with a Spectrum agent who replaced my modem. He helped me setup a switch, telling me that I could get a faster speed going wired. When I connected a Cat 5 to the switch it works on my husband's computer (but not fast), but my computer didn't even "see" the ethernet card.
So, I took it to a computer repair shop. They tested everything and said my computer connects at high speed via wreless and wired at their shop.
Today I moved my computer right in front of the Orbi. The wireless speed did not improve. BUT, when I took the CAT5 that was feeding Orbi its internet and hooked it to my computer my computer actually saw the ethernet connection and ran HUGE- 200 mbps. Using the feed that was going into the Orbi is the only high speed I can get on my desktop. I ran an ethernet cord from one of the output ports on the back of the orbi. My computer doesn't see that signal.
So, I don't even know what questions to ask now. I assume(?) that my computer receives its signal from the Orbi whether it is is wired or wireless. When I login to the Orbi router I see our Roku, ipads, iphones and printer. I do not see my computer. Probably a stupid question, but could my computer be receiving its signal from Spectrum and not the Orbi? How would I know?
I have problem solved as much as I know how to do. Can you tell me anything else I can check?