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Forum Discussion
pablohoney
Nov 06, 2019Luminary
Device Listing page
Hi,
I have just noticed from logging in remotely to my router using both the iOS app and also logging in remotely via. a browser that my satelite is showing as disconnected but under the normal devices listing the there are devices attached and are working as they are Ring cameras which I can log in remotely to.
There are also a lot of devices missing from the list with only 2-3 devies showing connected when there are normally 20 or so.
Anyone else experiecing this in the past few days when logging in remotely? It is normally fine and I can see the devices that are attahced but I'm just noticing this since today.
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- Retired_Member
what firmware are you running?
- pablohoneyLuminaryThe latest
Has a factory reset and setup from scratch been performed since last update?
- Retired_Member
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last update?
Factory reset is for lost passwords.
- pablohoneyLuminaryIt was working fine since the last update apart from the known device naming issue.
pablohoney wrote:Anyone else experiecing this in the past few days when logging in remotely? It is normally fine and I can see the devices that are attahced but I'm just noticing this since today.
Can you please clarify two things:
- Are you saying that there is a difference in the Attached Devices (on both web and app) depending on whether you are on the local network or are remote?
- Since this phenomenon appeared recently, was the Orbi firmware updated from 2.3.5.30 to 2.5.0.38 about the time this started?
Thanks
- pablohoneyLuminary
- Retired_Member
this looks like you're using the Orbi app...? If so, try logging into the Orbi using a PC/web browser.