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Forum Discussion

pablohoney's avatar
pablohoney
Luminary
Nov 06, 2019

Device Listing page

Hi,

 

I have just noticed from logging in remotely to my router using both the iOS app and also logging in remotely via. a browser that my satelite is showing as disconnected but under the normal devices listing the there are devices attached and are working as they are Ring cameras which I can log in remotely to.

 

There are also a lot of devices missing from the list with only 2-3 devies showing connected when there are normally 20 or so.

 

Anyone else experiecing this in the past few days when logging in remotely?  It is normally fine and I can see the devices that are attahced but I'm just noticing this since today.

17 Replies

  • Retired_Member's avatar
    Retired_Member

    what firmware are you running?

  • Has a factory reset and setup from scratch been performed since last update?

    • Retired_Member's avatar
      Retired_Member

      FURRYe38 wrote:

      Has a factory reset and setup from scratch been performed since last update?


      Factory reset is for lost passwords.

    • pablohoney's avatar
      pablohoney
      Luminary
      It was working fine since the last update apart from the known device naming issue.

  • pablohoney wrote:

    Anyone else experiecing this in the past few days when logging in remotely?  It is normally fine and I can see the devices that are attahced but I'm just noticing this since today.


    Can you please clarify two things:

    • Are you saying that there is a difference in the Attached Devices (on both web and app) depending on whether you are on the local network or are remote?
    • Since this phenomenon appeared recently, was the Orbi firmware updated from 2.3.5.30 to 2.5.0.38 about the time this started?

    Thanks

     

    • pablohoney's avatar
      pablohoney
      Luminary
      I’m home now and logged on locally and it is saying no devices are connected even though they are!! See attached picture.
      • Retired_Member's avatar
        Retired_Member

        this looks like you're using the Orbi app...?  If so, try logging into the Orbi using a PC/web browser.