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JamesAmazing's avatar
JamesAmazing
Star
Apr 07, 2020
Solved

Device Manager does not display all connected devices

Upgraded to 2.1.5.8 firmware today and I only have 5 devices shown as connected. WTH!?! I had almost 25 before and that means I can’t pause them. It was working great before and now I can’t shut off t...
  • JamesAmazing's avatar
    JamesAmazing
    Apr 08, 2020
    I downgraded to the 2.3.5.30 firmware and everything is good! All devices are showing up and connected to satellites. Don’t upgrade if you have an RBR50 AX3000 system!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 07, 2020

Please try a factory reset and setup from scratch with the RBR and RBS. 

Be sure you update the Orbi app as well if thats what you are using...

 

JamesAmazing wrote:
Upgraded to 2.1.5.8 firmware today and I only have 5 devices shown as connected. WTH!?! I had almost 25 before and that means I can’t pause them. It was working great before and now I can’t shut off the boys wifi

 

JamesAmazing's avatar
JamesAmazing
Star
Apr 07, 2020
I’ll give it a go. I just rebooted. Now it only shows 3. 2 wired and 1 unknown.
Frustrating.
Thanks for the reply, I’ll let you know.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 07, 2020

    30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

    • JamesAmazing's avatar
      JamesAmazing
      Star
      Apr 07, 2020
      Wow. This is wonky. So I reset everything and did a fresh setup. The app says all is connected but everything is connected either to Orbi Router or RbS50 1. Nothing is connected to Satellite 2. From the web interface it says Satellite 2 is not connected
      ???
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 07, 2020

        Do you have Daisy Chain enabled? 

         

        Did you sync and add the 2nd RBS while in the same room and the RBR? 

        Swap the RBS positions around?