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Forum Discussion

JamesAmazing's avatar
JamesAmazing
Star
Apr 07, 2020
Solved

Device Manager does not display all connected devices

Upgraded to 2.1.5.8 firmware today and I only have 5 devices shown as connected. WTH!?! I had almost 25 before and that means I can’t pause them. It was working great before and now I can’t shut off t...
  • JamesAmazing's avatar
    JamesAmazing
    Apr 08, 2020
    I downgraded to the 2.3.5.30 firmware and everything is good! All devices are showing up and connected to satellites. Don’t upgrade if you have an RBR50 AX3000 system!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 04, 2020

What version of FW did you install? 

Please try a factory reset and setup from scratch with the RBR and RBS. 

Auden14 wrote:
Ive updated firmware and rebooted/restart the router and my devices still don’t show up? Any help

 

Auden14's avatar
Auden14
Aspirant
May 07, 2020
My firmware is 2.5.0.47
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 07, 2020

    What model Orbi do you have? 

    Auden14 wrote:
    My firmware is 2.5.0.47

     

    • OrbiJes's avatar
      OrbiJes
      Aspirant
      May 21, 2020

      manually installaing 2.5.1.16 seems to resolve the device not showing up bug. For whatever reason both web console and app do not see this as new FW and believed 2.5.1.8 was still latest.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 21, 2020

        Glad it's working. Thanks for letting us know. Some times NG doesn't push some FW updates so you have to check the manual download site. 

         

        Enjoy. :smileywink:

        OrbiJes wrote:

        manually installaing 2.5.1.16 seems to resolve the device not showing up bug. For whatever reason both web console and app do not see this as new FW and believed 2.5.1.8 was still latest.