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Forum Discussion
djhurlburt
Jan 27, 2020Apprentice
device not connecting to closest satellite
It looks like many have a similar problem. I have an RBR50 along with 2 satellites. My router is on my main floor with 1 satellite upstairs and 1 satellite in the basement. In my master bedroom, I...
Calikrista
Nov 16, 2020Initiate
Hey, just popping in to say this thread was really helpful and I've solved my particular issue. My Ring doorbell (and really, most of my devices, including my smart plug) were connecting to the main router in the basement and not either of the satellites. For example, my smart plug was connecting to the router (I have the Orbi RBR50) one floor down and across the house inside a little room, instead of the satellite that was literally 10' away. As others have mentioned, I see mobile devices (e.g. cell phones, laptops, tablets) shift between the router and satellites as they are moved within the house. The doorbell was a problem, though, because I can't move it (obviously) and by connecting to the router in the basement instead of the closest satellite its performance was sorely lacking. I was able to get my Ring to connect to the satellite by moving that satellite closer to the doorbell and then forcing the doorbell to disconnect from and reconnect to the internet (for my Ring model, I simply removed the faceplate, pushed the button to send it into setup mode, then pushed it again to exit setup mode.)
FWIW as I was messing with this I also ended up power cycling the smart plug, which - when it reconnected to the internet - decided it wanted to join a closer satellite, as well.
Now, I am almost certain that any time we lose power to the main router and the system reboots, the doorbell will automatically re-connect to the router (since the router will boot up before the satellites). However, hopefully I can just recalibrate by performing the same trick I did today. Not ideal, but it worked. Hopefully this helps someone else as well.
- FURRYe38Nov 16, 2020Guru - Experienced User
Glad you got it working. Please mark your thread as solved so others will know.
Enjoy. :smileywink:- testuserguyNov 23, 2020GuideI think that the lowering of the transmission power could be helpful for me as well, given that I have one device that connected to the router over 30ft away, meanwhile, the satellite is next to it with only 3 feet in between. When lowering the transmission power, can you lower it for specifically the router, or for a specific satellite?
- FURRYe38Nov 23, 2020Guru - Experienced User
The router only.
- EkcjAug 12, 2021AspirantIt’s not solved, only a cumbersome workaround.
- EkcjAug 12, 2021AspirantThis makes sense, but I have 80 devices in my home and the reason I got the RBR850 system is because it claims to handle more than 100. Netgear needs to update their firmware to make this happen automatically.