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Forum Discussion
device not connecting to closest satellite
It looks like many have a similar problem. I have an RBR50 along with 2 satellites. My router is on my main floor with 1 satellite upstairs and 1 satellite in the basement. In my master bedroom, I...
Hi all, we have this not connecting to the closest satellities issue and the remote access problem for over 2 years still not resolved. These Orbi system proven doessn't work. We should all return the satellies and keep the router so we don't waste the money.
My RBR and RBS work fine with my devices.
Placement, distance and configuration is key. It's also up to devices to pick and choose which signal they connect too, not Orbi.
Wick2021 wrote:Hi all, we have this not connecting to the closest satellities issue and the remote access problem for over 2 years still not resolved. These Orbi system proven doessn't work. We should all return the satellies and keep the router so we don't waste the money.
It doesn't a matter if you don't have problem. If it doesnt work as expected, why we need to keep it. If yours doesn't have issue, suggest you to keep it. If ours doesn't work and noboby can help to resolve the issues, why we need to keep it but not trying the other brand. This not connecting issue has been an issue over 2 years. And as of today, there issue is still here, no support has been given ...... Also, the remote access is another issue that Netgear can't resolve... I have one router and 3 satellites. Waste all my money.
Then post more details and maybe we can help you out. Troubleshooting steps should be checked. Many factors that cause problems and may not be just a orbi problem. If your been experiencing this issue for 2 years and just bringing it up now, then maybe you should have earlier...
Otherwise, find something that does work for you.
Good Luck.
Wick2021 wrote:not connecting to the closest satellities issue
Here again, the clients decide about the access point to be connected.
Are we talking about dumb clients on 24*7 connecting to the router when the Orbi system is started, before the Orbi satellites are coming on air? Not much Orbi can do under these conditions.
Explain the problem you are experiencing. Crystal ball is on service.
Wick2021 wrote:and the remote access problem
Off topic here. What problem please? The fine manual does explain it like this:
===
Use remote access
To use remote access:
1. Launch a web browser on a computer that is not on your home network.2. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the default port number (8443) or custom port number.
For example, if your external address is 134.177.0.123 and you use port number 8443, enter https://134.177.0.123:8443 in your browser.===
If the Orbi router does not have a public routeable IPv4 addess exposed to the Internet, if thee is some Carrier Grade NAT, if the ISP is using different NATing, if there is a provider router in front of the Orbi router, if there is a ISP side firewalling in place, this dead simple remote access can't work.
- Did you try to turn off access control.
I have same problem but after turn off access control. It worked very well
