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Forum Discussion
djhurlburt
Jan 27, 2020Apprentice
device not connecting to closest satellite
It looks like many have a similar problem. I have an RBR50 along with 2 satellites. My router is on my main floor with 1 satellite upstairs and 1 satellite in the basement. In my master bedroom, I...
Calikrista
Nov 16, 2020Initiate
Hey, just popping in to say this thread was really helpful and I've solved my particular issue. My Ring doorbell (and really, most of my devices, including my smart plug) were connecting to the main router in the basement and not either of the satellites. For example, my smart plug was connecting to the router (I have the Orbi RBR50) one floor down and across the house inside a little room, instead of the satellite that was literally 10' away. As others have mentioned, I see mobile devices (e.g. cell phones, laptops, tablets) shift between the router and satellites as they are moved within the house. The doorbell was a problem, though, because I can't move it (obviously) and by connecting to the router in the basement instead of the closest satellite its performance was sorely lacking. I was able to get my Ring to connect to the satellite by moving that satellite closer to the doorbell and then forcing the doorbell to disconnect from and reconnect to the internet (for my Ring model, I simply removed the faceplate, pushed the button to send it into setup mode, then pushed it again to exit setup mode.)
FWIW as I was messing with this I also ended up power cycling the smart plug, which - when it reconnected to the internet - decided it wanted to join a closer satellite, as well.
Now, I am almost certain that any time we lose power to the main router and the system reboots, the doorbell will automatically re-connect to the router (since the router will boot up before the satellites). However, hopefully I can just recalibrate by performing the same trick I did today. Not ideal, but it worked. Hopefully this helps someone else as well.
Ekcj
Aug 12, 2021Aspirant
This makes sense, but I have 80 devices in my home and the reason I got the RBR850 system is because it claims to handle more than 100. Netgear needs to update their firmware to make this happen automatically.