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Forum Discussion
Device shown as "blocked" in Access Control but can still connect to Orbi and Internet
Model: RBK50 with 2 satellites
Firmware: v2.2.1.210
OS: Mac, iOS, Linux and proprietary (IoT devices)
Under Advanced --> Access Control, I have turned on
- Turn On Access Control
- Bloc...
The UI in the Orbi web interface still has few issues.
Examples are wireless devices that show as wired, line rates not shown for Router or Satellites, .... etc. I think that this is another UI issue if you can verify that the device access is not really blocked but only shown as blocked in the UI.
Sorry for the delay in responding. I didn't get an email when someone replied, so not sure what happened.
I confirm that when the UI show "blocked" for some devices, it indeed block those devices from connecting. Pretty much ANY new devices (Mac, iPad, IoT, Raspberry Pi, etc.) got blocked with the firmware 2.2.1.210.
All devices that were added PRIOR to firmware 2.2.1.210 are still connecting just fine.
EDIT: this is strange, but after allowing the device to connect, Orbi UI will show the device is now allowed. I logged out from Orbi and re-login and now that same device is shown as "Blocked" again. Here's what happened:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on each "blocked" device and select "Allow"
4). UI refreshing and show the device is "Allowed"
5). Log out OR click on other areas within the UI (Administration, Advanced Setup, etc.)
6). Go back to no. 1
7). The same devices that I had allowed to connect is now blocked again (?!).
Another case:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on "blocked" Device1 and select "Allow"
4). UI refreshing and show Device1 is "Allowed"
5). Click on "blocked" Device2 and select "Allow"
6). UI refreshing and show the Device2 is "Allowed". However, Device1 is now shown as "Blocked"
I think I saw this when I used Access Control previously. A way to recover this is to decativate access control and then -if you want it- activate it again.
I would do the following:
- Go to ADVANCED >> Security >> Access Control
- Select all devices and click on Allow
- Click on Apply
- Unselect "Turn on Access Control" and select "Allow all new devices to connect" and then click on Apply
- Now you have Access Contol deactivated. Please go to another menu or log out an in and make sure that all is still Allowed.
- Now iff you want Access Control then select it and click Apply.
I tried the steps above and the problem still exists. As soon as I enabled Access Control again, the new devices are blocked again (?!).
Just for testing, I downgraded to V2.1.4.16 and it worked as before, so I am sticking with this firmware for now.
PS: how do I disable firmware auto-update?
I have been having that exact same issue. Did you ever find the cause or fix. I like having access control on, and really dont want to "run around" with it off.
dbrown440 wrote:
I have been having that exact same issue. Did you ever find the cause or fix. I like having access control on, and really dont want to "run around" with it off.
This’s a known issue in the current software (2.2.1.210).
There’s an ongoing beta software that is being tested now and it seems that the access control issue -among other things- has improvements in the new beta software, so hang on, hopefully a fix is coming soon! :)
Just wondering, before you enabled AC and added devices, did you set up IP address reservations ON the router for your devices before you started adding devices to the control list?
ChuckieCheese wrote:
Sorry for the delay in responding. I didn't get an email when someone replied, so not sure what happened.
I confirm that when the UI show "blocked" for some devices, it indeed block those devices from connecting. Pretty much ANY new devices (Mac, iPad, IoT, Raspberry Pi, etc.) got blocked with the firmware 2.2.1.210.
All devices that were added PRIOR to firmware 2.2.1.210 are still connecting just fine.
EDIT: this is strange, but after allowing the device to connect, Orbi UI will show the device is now allowed. I logged out from Orbi and re-login and now that same device is shown as "Blocked" again. Here's what happened:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on each "blocked" device and select "Allow"
4). UI refreshing and show the device is "Allowed"
5). Log out OR click on other areas within the UI (Administration, Advanced Setup, etc.)
6). Go back to no. 1
7). The same devices that I had allowed to connect is now blocked again (?!).
Another case:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on "blocked" Device1 and select "Allow"
4). UI refreshing and show Device1 is "Allowed"
5). Click on "blocked" Device2 and select "Allow"
6). UI refreshing and show the Device2 is "Allowed". However, Device1 is now shown as "Blocked"
FURRYe38 no, I added all devices, then setup IP address reservation.
This sholdn't mattered, though, since access control blocking has been working with older firmware for years.
