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Forum Discussion
Devices Keep Disconnecting on RBS50 - RBR50
I purchased the Orbi in late December and got it up and operating in early January of this year. Since day 1 I have had regular issues with my laptop disconnecting from the wifi. However, over the past week to two weeks the issue has become much worse, as my laptop disconnects more often and other devices now have started to do the same. Throughout, a signal analyzer indicates a strong signal where these devices are located.
While I have been unable to pinpoint the exact issue, it does seem like it has to do with one or more devices starting to be used over the system that in turn disconnect others. However, this eventually seems to cause all devices to be disconnected.
Any ideas on how to resolve the issue. It is annoying that every few minutes or hours I have to tell my laptop to disconnect from the wifi network and then reconnect through Windows. It will eventually reconnect itself, but that takes longer than doing it manually.
Please help.
16 Replies
Hello burger42
Do you have beamforming and MUMIMO disabled?
DarrenMI will have to check and see if they are disabled or not.
I have been able to determine that the issue seems to be associated with more than one device accessing the network as the disconnection on my laptop only seems to occur when someone else is wirelessly accessing the network at the same time. I am still work to determine if this is limited only to cell phones accessing the network or any other device accessing it.
They were both disabled.
Orbi hands down is the most unreliable router I ever owned.
For having a premium priced product from a reputable manufacture like Netgear, I can't believe that you people do not get the problems fixed before selling these units. If you know they are defective in their functionability, why do you keep selling them on the market. Do you not know that this damages the integrity of your entire comapny and opens you up to a class action lawsuit?
Your recent "software update" di not solve my problem with disconects.
I pray that your upper management looks into these issues and takes care of their customers.
Hello blimitedpt
I have sent you a PM
DarrenM
blimitedpt I totally agree. I think my Orbi RBK53 goes back to Costco because the performance is awful for a routing kit priced more than $500. I posted here, no reply. PM the mod DarrenM who selectively seems to cherry pick people to help and no reply. Phone support wants to run through some scrpts and is very unhelpful. Poor marks all around.
When I first put the network in place in December of 2016, everything was working fine. With the new firmware updates,I’ve had the same issues and hours on the phone with support. Still didn’t get any better. I can’t work from home with such an unreliable network. I finally gave up! Does anybody know more about a class action suit or how to get reimbursed for such an expensive network that doesn’t work?
I also have trouble with a devices that continually drop from my network. My computers and phones connect just fine, but my DirecTV and some wireless cameras won't stay connected. And when I try to reboot the Orbi, I end up having to reset it to factory settings and set it up all over again. I got this system because I have a big house (2400 sq ft) and lots of devices. I am limited with where I can place my router because of the cable line, so the satellite helps. I wish it worked and I wish I could afford another satellite so I could get a better signal in the back yard. It is past the time that I can return the Orbi and I don't get free tech support anymore. And I shouldn't have to pay to get help for a product that they know doesn't work right. I want to get a new system, but I spent so much money on the Orbi that doesn't really work. Very frustrating to spend so much money on something that does not work as advertised.
What FW is currently loaded on the Orbi system?
What Mfr and model# ISP modem do you have?
Any other wifi neighbors near by? if so how many?
What is the distance betwen the router and satellite. Recommend starting at 30 feet. 2400 sq foot home is small enough for just the router alone. if you place the router at one end of the home then the satellite at the opposite end with 30-40 feet in between should be ok.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 48 on 5Ghz.
Try disabling MIMO, Daisy Chain and Fast Roaming.
ChrisGrover wrote:
I also have trouble with a devices that continually drop from my network. My computers and phones connect just fine, but my DirecTV and some wireless cameras won't stay connected. And when I try to reboot the Orbi, I end up having to reset it to factory settings and set it up all over again. I got this system because I have a big house (2400 sq ft) and lots of devices. I am limited with where I can place my router because of the cable line, so the satellite helps. I wish it worked and I wish I could afford another satellite so I could get a better signal in the back yard. It is past the time that I can return the Orbi and I don't get free tech support anymore. And I shouldn't have to pay to get help for a product that they know doesn't work right. I want to get a new system, but I spent so much money on the Orbi that doesn't really work. Very frustrating to spend so much money on something that does not work as advertised.
