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Forum Discussion

mattleeds's avatar
mattleeds
Aspirant
Jul 13, 2018

Devices not appear in Attached Devices list

Is there a known issue where devices do not appear in the 'attached devices' list? I have a Ring Doorbell which is connected as I'm viewing the live stream - yet it is not appearing in the device list?

Troubleshooting

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 13, 2018

    Does it happen with different browsers?

    Sometimes it doesn't populate immedately in the routers web page...

  • movax's avatar
    movax
    Tutor
    Jul 13, 2018

    I wouldn't count on using the attached devices list for accurate information; I don't know what method it uses (ARP tables, etc.) but some devices (especially embedded IoT style stuff that may have smaller / less-feature network stacks) often don't appear at all. Using an IP scanner or similar tool would confirm that stuff is hooked up and present on your network.

    • mattleeds's avatar
      mattleeds
      Aspirant
      Jul 15, 2018

      I've tried different browsers but no change.

      For an 'attached devices' table to not show the attached devices is rather disappointing - they are all on wireless so the devices should all know exactly what is connected. Is this just a poor implementation by Netgear, or is it a bug?

      • movax's avatar
        movax
        Tutor
        Jul 16, 2018

        I think it's a little of Column A and a little of Column B. At the low-level, each of the Orbis should have a ARP and MAC table where they know what MAC addresses are attached to which interface, and what MACs map to what IPs. It's the gathering and parsing of this information across multiple switches that may have some bugs in the implementation. Competitors (certainly in the enterprise space) easily get this right; it must not be a high-priority for NG to fix.