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Forum Discussion
Devices not connecting to Orbi RBK13 Satellite
Hi, I recently purchased a NETGEAR Orbi Whole Home Mesh WiFi System (RBK13) 1 Router & 2 Satellites. Installed the Orbi app and followed all the steps for setup of this new system. I put one of s...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
Netgear has set up a community forum specifically for the Orbi AC products. Most of the people who watch that forum are more likely to have experience with Orbi (WiFi5 RBK10, 20, 30, 40 and 50 Series). Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi/bd-p/Orbi
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
Hi,
I have the firmware V2.7.3.22. I have xFinity as my internet service provider and I am using the NETGEAR C6900-100NAR Nighthawk Dual Band AC1900 Cable Modem Router.
The size of the home is 2500 sft, upper floor 1250 sft and the finished basement is of 1000 sft. So the setup i had was the Orbi router placed next to the Modem-Router, One of the satellite in the basement bedroom and the other satelllite placed in between the basement bedroom satellite and the Orbi router.
Thanks,
Baba
BabaOrbi wrote:
Hi,
I have the firmware V2.7.3.22. I have xFinity as my internet service provider and I am using the NETGEAR C6900-100NAR Nighthawk Dual Band AC1900 Cable Modem Router. Is the modem in router or modem only mode? Modem only mode is recommended.
The size of the home is 2500 sft, upper floor 1250 sft and the finished basement is of 1000 sft. So the setup i had was the Orbi router placed next to the Modem-Router, One of the satellite in the basement bedroom and the other satelllite placed in between the basement bedroom satellite and the Orbi router. What is the distance between the router and 📡 satellite(s)? is the modem and RBR in the basement or on the main level?
I saw the Netgear community and they do not recoommend to put the Router-Modem in modem only mode.
The distance between the router and satellites in not long, because I was testing to if distance was the issue by placing all the satellites with in a 20 feet distance from the router. And the Orbi router and my cable router-modem are on the first floor sitting side by side to each other.