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Forum Discussion
krf007
Oct 25, 2016Star
Devices not switching between Orbi Router and Satellite
I got the Orbi system when it first came out and it has worked perfectly and I was amazed how my devices switched from router to satellite (and back) as I walked aroung the house. Yesterday, the sys...
- Apr 03, 2017
You probably need only the router plus one satellite to cover your home. You said it works from across the street, so that should indicate you have more than enough (probably too much) coverage.
if your devices get the throughput they need, then there is no problem. However, you should probably turn your radio power down, especially on 2.4G. This will help devices switch to the strongest satellite. It will also be considerate of your neighbors, who will see your Orbi as interference.
With that many Orbis, you could also consider turning off 2.4G, assuming all your devices are 5G capable.
rjbones
Oct 26, 2016Guide
Hi krf007,
How did you know that devices are not switching from router to satellite ? Did you base it on the router's attached devices page? I don't know if you noticed that the attached devices page has changed on the latest FW update. The new update will only show one list of connected devices and will not show you which signal they are connected to, until you go to the orbi debug page and enable the advanced view of attached devices.
- krf007Oct 27, 2016Star
How did I know my devices were not switching?
1. I did do the debug as soon as I read about it, so looking at which devises were connected to either the router or the satellite was easy.
2. Once I set up my Orbi, I started to do a lot of repetitive testing looking at the satellite location and what were both my internet speed and what my wifi signal speed was. Where the satellite ended up meant that most of the devices I used were connected through the satellite. I was using my main computer (hardwired to the router) and while I was waiting for a program to run, I checked the speeds on my phone. The internet speed was what I expected, but the wifi signal speed was not what I expected and thus had to be from the satellite and not from the router which I was only 3 feet away from. Thus, that device was not switching. Prior to the firmware upgrade, all of my devices switched easily and seamlessly between the two units.- rjbonesOct 27, 2016Guide
I see.. Did you perform factory reset after the FW update? There were some instances that a hardware shows strange behavior after an update, resetting it may be necessary :-)
- krf007Oct 27, 2016Star
No, I did not do a Factory Reset. I did do a "reboot" which helped, but not the Factory Reset.