NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Devices offline (no Wifi connection) with no internet
Hello community, I have RBR50 with 2 satellities and all working fine except when internet connection goes down (e.g. reboot firewall/gw/modem or just where there is an issue from provider). I have...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
LucasRey wrote:Hello community, I have RBR50 with 2 satellities and all working fine except when internet connection goes down (e.g. reboot firewall/gw/modem or just where there is an issue from provider).
I have several smart ceilinglight (Yeelight brand) configured on Home Assistant, and without internet connection the Orbi router will drop every wifi connetions. That's bad because I cannot handle lights in my house anymore.
Lamps can be normally handled also without internet connection since runs in local lan, and I don't know why the Orbi drops wifi connection at all when there is no internet connection. Is this a normal behaviour? Is there any way I can keep the wifi connection even without external access?
Firmware?
