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Forum Discussion

Norfolkboy1111's avatar
Norfolkboy1111
Aspirant
May 08, 2018

Devices on 2.4 ghz wifi unable to get an internet connection

Hi all,   I'm pulling my hair out with my orbi system at the moment. i recently changed to Virgin Media, and therefore the Orbi is now running in AP mode and devices that use the 2.4 wifi signal ...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 08, 2018

Let us know if any of the suggestions help.

Try powering OFF these devices for 1 minuted then back on.

 

Changing from router mode to AP mode should be a problem. However if your modem is running modem mode, then you should be using router mode on the Orbi system. If you only disabled the wifi on the modem, then AP mode should work. If you didn't bridge the modem fully, you can use the DMZ on the modem for the Orbi router and try it back in router mode.