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Forum Discussion

Aaron2019's avatar
Aaron2019
Aspirant
Apr 25, 2019

Devices only connecting to 2.4 orbi band not 5ghz

Hello, Iv had my orbi for around a year now and only noticed as recently that I'm only connecting to the 2.4 GHz channel with phones and tablets etc regardless if it's on router or satelite. Phones...
Aaron2019's avatar
Aaron2019
Aspirant
Apr 27, 2019
Ps. Tab s2 does seem to connect as 5ghz when sitting beside router.. But it swaps between 2.4/5 when glancing at page. It's not on or doing anything though and it's about 2 inches from router.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 27, 2019

Has a factory reset been performed and setup from scratch after new FW has been loaded? 

  • Aaron2019's avatar
    Aaron2019
    Aspirant
    Apr 27, 2019
    Yes I said I factory reset today In previous post
    • Aaron2019's avatar
      Aaron2019
      Aspirant
      Apr 29, 2019
      Bumping, tried factory reset phone but didn't help. Next option is reduce the power of 2.4 GHz band.. But that seems counter productive to the design?
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 29, 2019

        I would file a support ticket and see about getting an RMA. Possible you have a faulty system. 

        Aaron2019 wrote:
        Bumping, tried factory reset phone but didn't help. Next option is reduce the power of 2.4 GHz band.. But that seems counter productive to the design?