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comicalchaos38's avatar
comicalchaos38
Aspirant
Jul 17, 2017

Devices stop working on WiFi - Orbi RBK50

I have an Orbi RBK50 (Router and Satellite) where all WiFi devices, regardless of OS, will intermittently loose connection.

 

When this happens, our mobile devices will switch to cellular and eventually back to WiFi. Sometimes my Android phone tells me Internet not available on WiFI when it changes to cellular. Other times devices stay connected to the WiFi and websites/etc will time out. Only way to resolve that is to turn WiFi off/on for each device or power cycle the Orbi Router. This will happen sitting six feet away from Orbi, so range is not the issue and never had an isssue with a hardwired devices

 

Currently running Firmware V1.12.0.18

I confirmed Orbi is not resetting/rebooting because I am still able to access the web interface from hardwired computer.

I have tried using a different Router and configured Orbi as an access point and still happens. 

I've tried different Wifi channels and didn't help.

 

This has been going on for months and I'm completely fed up with it and frustrated that I spent so much money on something that is not reliable.

 

Anybody have any idea?

Troubleshooting

6 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 17, 2017

    Hello comicalchaos38 

     

    Have you tried to factory reset the unit this last firmware update was a big one it may need the reset. Also you may want to try and enable mimimo and beamforming some have said this has helped.

     

    DarrenM

     

     

    • comicalchaos38's avatar
      comicalchaos38
      Aspirant
      Jul 18, 2017

      DarrenM,

       

      I reset the router with the reset button and enabled the MU-MIMO and Implicit BEAMFORMING as suggested. I will test this out for a few days and let you know the results.

       

      Thanks,

      CC38

      • robertmurray's avatar
        robertmurray
        Aspirant
        Jul 18, 2017

        I purchased the RBK50 which was hundreds of dollars because my wifi is pathetic once you walk outside,long story short its still pathetic.I hooked it up as per instructions my wifi says im connected to orbi but when i try to log in to the netgear orbi login page i get a message saying you are not connected to orbi.WTF am i doing wrong its starting to piss me off the 700 au dollars is a huge amount of money as im a pensioner.Would love someone to help me.