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Forum Discussion

LouBasil's avatar
LouBasil
Aspirant
May 14, 2021

Devices Won't Connect to Satellite

Hello - I am having an issue getting devices to connect to my Orbi Satellites despite the satellite being essentially next to the device.     I have the latest firmware updated and I have read and ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 14, 2021

Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

  • LouBasil's avatar
    LouBasil
    Aspirant
    May 14, 2021

     

    FURRYe38 wrote:

    Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

    FURRYe38 Just to confirm, in that setting menu, this will only affect the Router radios and not the satellite correct? 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 14, 2021

      Coorect.

      What is the distance between the router and satellite(s)?

      • LouBasil's avatar
        LouBasil
        Aspirant
        May 14, 2021

        FURRYe38 

         

        I turned the radios down and it actually seemed to make it all worse.  I lost connection with one the device which was connected to the satellite per the attached devices menu.

         

        The satellite and router are approximately 20 feet away from each other in a staright line.  However, I am struggling to get them further apart as I have one particular device which struggles to connect to either device.  Could this ultimately be causing my issue?