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Forum Discussion
Beckygentile
Mar 19, 2019Aspirant
DHCP wan disconnect
I have the router and the satellite. When I first set this up within 4 hours the router would not get or keep an IP address from cable modem. I returned the product for a new one and 9 days later s...
FURRYe38
Mar 19, 2019Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Beckygentile wrote:
I have the router and the satellite. When I first set this up within 4 hours the router would not get or keep an IP address from cable modem. I returned the product for a new one and 9 days later same problem. The firmware is up to date, nothing taxing even going on. This is ridiculous- rebooting everything from the modem on back has no impact and I know internet works because I can okug a desktop in directly and get online immediately. Does anyone have a solution or am I ditching netgear completely and finding another solution?
- BeckygentileMar 19, 2019Aspirant
The firmware was 2.10.10 - found the new firmware and manually loaded it last night - hoping that solves the problem.Modem mfr - I will have to look when I get home. It doesn't give me those details online.
We have a 300/20MBs connection.
Orbi is acting in router mode - satellite is actually connected via CAT 6e
The satellite works great- everything does, but then this happens out of the blue.
- FURRYe38Mar 19, 2019Guru - Experienced User
Ok, let us know about the modem when you can.
If you have the satellite connected via ethernet cable, you can disable Daisy Chain, Under Advanced Tab/Advanced Settings/Wireless Settings.
Hope it works better for you.
Beckygentile wrote:
The firmware was 2.10.10 - found the new firmware and manually loaded it last night - hoping that solves the problem.Modem mfr - I will have to look when I get home. It doesn't give me those details online.
We have a 300/20MBs connection.
Orbi is acting in router mode - satellite is actually connected via CAT 6e
The satellite works great- everything does, but then this happens out of the blue.