NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

lgrip's avatar
lgrip
Aspirant
Sep 21, 2018

Disable 5 GHz Oribi RBR53

Model RBK53 Orbi Router with 2 satellites, Firmware V2.1.4.16 with a computer running Windows 10. I have a RBK53 Orbi router.  I have a new device which I need to connect to the router. The new devic...
Features
lgrip's avatar
lgrip
Aspirant
Sep 22, 2018

The device which I am attempting to connect is an Ambient Weather WS-0262A WiFi Wireless Therm-Hygrometer.  The manuel explicitly states that on dual band routers the 5 GHz band must be disabled and enable the 2.4 GHZ band only.  I have reviewed the manuel for the router and do not find any way that only the 5 GHz band can disabled. I am stilll looking for a way to disable 5GHz on the RBK53 Orbi Router

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Sep 23, 2018
lgrip wrote:

The manuel explicitly states that on dual band routers the 5 GHz band must be disabled and enable the 2.4 GHZ band only. 

 

Have you tried setting it up without doing that?

 

As you present it, the manual seems to suggest that you should turn off 5 GHz permanently. That is nuts. It does not make sense even to temporarily disable 5 GHz.

 

As I said before, if the Ambient Weather WS-0262A works on 2.4GHz, it will not even see the 5 GHz

 

lgrip wrote:

I have reviewed the manuel for the router and do not find any way that only the 5 GHz band can disabled.

 

Orbi routers seems have the same features, they certainly share a manual. On the RBR40 you can disable the 5GHz SSID broadcast:

 

>>Advanced >> Advanced Setup >> Wireless Settings.

 

I have no idea if this will achieve this strange result.

 

 

  • lgrip's avatar
    lgrip
    Aspirant
    Sep 24, 2018

    I understand that the Ambient Weather should connect to 2.4 GHz and not see the 5 GHz. But, I have attempted to connect the Ambient Weather and it will not connect. I have Disabled 5 GHz SSID broadcast, and reduced the power of the 5GHz to 25%. The Ambient weather will still not connect.  I wish that Netgear Inc. would respond and help with this issue, How to Temporally  Disable the 5GHz .

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 24, 2018

      Um, if the device will not connect to the Orbi and other devices do, this one device maybe the problem and you should contact the Mfr of this device and ask for help and information regarding it.

       

      Another test you can try is to set the Orbi for no wifi security temporarily. Does the device connect then? If so, go back and set WPA and TPIK only and see if the device will connect. Then try WPA2 and AES only and test.

      Try manual channels 1, 6 or 11.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Sep 24, 2018
      lgrip wrote:

      But, I have attempted to connect the Ambient Weather and it will not connect.

       

      The Orbi is doing what it is supposed to do.  As FURRYe38 suggests, your problem is with the Ambient Weather device. Talk to the people who made it.

       

      Ambient Weather is incompetent if it insists that people disable 5 GHz. I have never seen that sort of requirement mentioned here before. That is not how the world works. Ambient's kit should fit in with the rest of the universe.

       

      lgrip wrote:

      I wish that Netgear Inc. would respond and help with this issue...

       

      This is not the official support channel for Netgear. It is a user-to-user forum.

       

      I wonder if you are barking up the wrong tree. I visited the Ambient site and found this:

       

      Cannot connect to 2.4 GHz band and unable to turn 5 GHz band off. | Ambient Weather Help Center

       

       It says nothing about disabling 5 GHz.

  • ydlazkov's avatar
    ydlazkov
    Tutor
    Feb 23, 2019

    In the Wireless Settings, what needs to be done to temporarily disable 5GHz?

    • ekhalil's avatar
      ekhalil
      Master
      Feb 23, 2019
      ydlazkov wrote:

      In the Wireless Settings, what needs to be done to temporarily disable 5GHz?

      There is no wireless settings in Orbi to disable a wifi radio band. You need to use telnet to do this. Please follow the following steps to temporarily disable the 5 GHz band:

      1. From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
      2. Enter admin as user name and your router’s management password
      3. Tick "Enable Telnet" option
      4. Use Telnet to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
      5. Enter the following command to temporarily disable 5 GHz band:

        • root@RBR50:/# ip link set down dev $(config get wl5g_NORMAL_AP)

      6. Do the device settings that you want to do, then enable the 5 GHz band again using the following command:

        • root@RBR50:/# ip link set up dev $(config get wl5g_NORMAL_AP)