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Forum Discussion

lrizos's avatar
lrizos
Aspirant
Aug 06, 2021

Disable SIP ALG LBR20

Tried to disable SIP ALG but when third party software checks it is still enabled even thought Router shows it is disabled. 

 

Anyone have the same problem and a solution?

 

Netgear Technical Help is useless. level 2 technician was on no assistance reading the manual and telling me what it says. 

 

I look forward to hearding from you

 

Regards

Leon

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Aug 27, 2021

    Hi lrizos

     

    Welcome to NETGEAR Community!

     

    May we please know the name of the software used to check the SIP ALG status?

    Kindly provide the device SKU (e.g. LBR20-1USNAS). 

    What is the firmware version?

    Please describe your network setup (ISP, devices connected)

     

    Regards,
    Blanca
    Community Team

    • lrizos's avatar
      lrizos
      Aspirant
      Aug 27, 2021

      I no longer have it. 

      I could not wait for a reply and returned it and got a refund. 

      The service I recevied from Netgear was below standard and not what I had been used to. 

      Regards

      Leon