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Forum Discussion

bhenry's avatar
bhenry
Tutor
Apr 25, 2020

disable wireless backplane to avoid high frequency channels

I first got the Orbi mesh because our house did not have ethernet pulled to different parts of the house and i used the wireless backplane.   We are in a new house now with wired cat 6 to several poi...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Apr 25, 2020
bhenry wrote:

BUT apparently the high frequency channels on the Orbi backhaul channel crash with my sons Xbox One wireless controlers and headsets.  

The only solution otherwise I can think of us to just buy a couple 2.4/5Ghz access points since i now have wired in multiple places in the house.

I did only a very brief search, and ideed this may be a common complaint. (This one account is a wee bit extreme.)

https://sumonix.com/what-is-wrong-with-the-xbox-one-controller 

The author seems to think that "wiring" the XBox controller and headphones is the only solution.

 

It is not clear to me that disabling the Orbi backhaul signal will actually address the problem, as my search found other posts claiming that XBox uses the same 5G channels as the Orbi "user devices", i.e. 36-48.  The Orbi backhaul channels are greater than 100.  (157 in the US and in the 100's in Europe.)

 

Swapping out the Orbi satellites for generic access points does not "turn off" the backhaul signal.  It is still there, waiting for a satellite to connect.  And, the replacement 5G access points are, after all, still using 5G.

 

Is there a setting in the XBox to configure the wireless connection between XBox and controller, headphones?

 

 

 

 

  • bhenry's avatar
    bhenry
    Tutor
    Apr 25, 2020

    The Xbox One uses the high frequency range 5GHZ for the Xbox One proprietary wireless headset connection and the the Orbi backplane is also using the high frequency range.  There is no setting on the Xbox One to change the frequency of the Xbox Direct wifi proptocal they use for the wireless headset.  

     

    Note this is totally different than the 5GHZ wifi being used in the house that the Orbi will let you change.  Orbi will not let you change the backplane frequency.

     

    So switching to a normal netgear or any other access point that just uses two radios, the 2.4 and the lower range 5Ghz would be fine. Its the fact the Orbi is using the high end range also for its backplane, which is the problem.  I just need the high end radio interference turned off.

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 25, 2020

      The back haul for Orbi is always enabled so if the ethernet connected is pulled or lost the RBS can reconnnect over the wireless backhaul radio. 

       

      Try turning down the power output of the 5Ghz radio to see if this helps any. How close is the xbox and controller to the Orbi RBR or RBS? IF close, you may want to put more distance between them. 

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Apr 25, 2020
      bhenry wrote:

      The Xbox One uses the high frequency range 5GHZ for the Xbox One proprietary wireless headset connection and the the Orbi backplane is also using the high frequency range.  There is no setting on the Xbox One to change the frequency of the Xbox Direct wifi proptocal they use for the wireless headset.

      I don't have an XBox One to experiment with, but I would be remiss not to point out that "high frequency range GHHZ" sounds a tiny bit ambiguous to me.  For example, when I searched for "XBox One controller frequency", this article popped up where a person used a frequency analyzer to look at the XBox One controller radio signal:

      https://gist.github.com/devkid/4b3bd50760504d1b93ea684cfd3ed895 

      He seems pretty certain that HIS XBox One controller was using frequency 5220, which is 5G channel 44.

      https://en.wikipedia.org/wiki/List_of_WLAN_channels 

       

      One easy way to test this is to change the Orbi 5G channel to 36.  If restricting the Orbi to channel 36 makes the issue disappear, then the XBox is using the same 5G channels as the Orbi does for users, not for backhaul.

      • bhenry's avatar
        bhenry
        Tutor
        May 03, 2020

        Hi I need to make clear it is not the Xbox One Xcontroller that is having ANY issues with interference.  It is only the Turtle Beach Stealth 700 which connects wirelesly to the Xbox One.    I testesd this by turning off the Orbi's all together or using just the Orbi router and no satellites.  Just using the 5GHZ lower end channels like 36 does not cause an issue.  Apparenly the Orbi backhaul is using channels in the high end range 

         

        The articke you sent on the guys controller frequency are not relevant because the Xbox One controller is not the issue, only the Xbox one headeset.

         

        But my question was simple - can i turn off the the wireless backplane radios totally if I want to use the satellites 100% wired in a star topology.