NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Disappointing Orbi Wi Fi Speed with Virgin Media M500
Hi All, Had my Orbi RBK50 since Sunday and am using it with ISP provided Router, which I have put into Modem mode. My ISP is Virgin Media in the UK on their M500 package. Their Minimum Guara...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Firmware for the NetGear RBR50 is V2.5.2.4
The ISP's modem is apparently based off Arris’s Touchstone TG3492 Telephony Gateway router.
I've found these details online about it (I hope it helps)
"So far as we’ve been able to confirm the Hub 4 also features an Intel Puma 7 (CE2752) CPU, can handle 32×8 bonded channels on DOCSIS 3.0 and 2×2 OFDM and OFDMA on DOCSIS 3.1, supports 3×3 MIMO on 2.4GHz WiFi (802.11n) and 4×4 MIMO on 5GHz (802.11ac Wave 2 – 1.3Gbps), 512MB of NAND flash memory and 1GB of DDR3L random access memory. Apparently it has a total of 10 or 11 internal antennas (we’ve seen both figures stated)"
They go on to say:
"Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3.0 port and a few other smaller differences – design etc.)"
Any other settings on the NetGear / ISP Modem I could look to change?
I have gotten speeds of 400 mbps + ovwe WiFi since installing the NG last weekend, but right now it's hovering around the 100 mbps mark.
You can try the speed diagnosis steps in the community FAQ: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1984305/highlight/true#M7944. These drill down where the speed loss is being introduced and offers some configuration recommendations.
Mikey94025 wrote:You can try the speed diagnosis steps in the community FAQ: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1984305/highlight/true#M7944. These drill down where the speed loss is being introduced and offers some configuration recommendations.
Thanks for this, I will check that out!
Just done a Speed Test (WiFi) in the room where the Satellite is and got 60.4 mbps. Weird thing is, I was in the garden a few hours ago and got 300 mbps over WiFi! The garden is just outside the room where the Satellite is placed.
You ISP modem already has a build in router and wifi, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou might also update to v40:
Factory reset and setup from scratch after RBS and RBR have been updated...
Burakiosaurus wrote:Firmware for the NetGear RBR50 is V2.5.2.4
The ISP's modem is apparently based off Arris’s Touchstone TG3492 Telephony Gateway router.
I've found these details online about it (I hope it helps)
"So far as we’ve been able to confirm the Hub 4 also features an Intel Puma 7 (CE2752) CPU, can handle 32×8 bonded channels on DOCSIS 3.0 and 2×2 OFDM and OFDMA on DOCSIS 3.1, supports 3×3 MIMO on 2.4GHz WiFi (802.11n) and 4×4 MIMO on 5GHz (802.11ac Wave 2 – 1.3Gbps), 512MB of NAND flash memory and 1GB of DDR3L random access memory. Apparently it has a total of 10 or 11 internal antennas (we’ve seen both figures stated)"
They go on to say:
"Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3.0 port and a few other smaller differences – design etc.)"
Any other settings on the NetGear / ISP Modem I could look to change?
I have gotten speeds of 400 mbps + ovwe WiFi since installing the NG last weekend, but right now it's hovering around the 100 mbps mark.
FURRYe38 wrote:You ISP modem already has a build in router and wifi, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.I've got my ISP provided Modem in modem only mode right now. Weird thing is, when I plug directly into the back of my ISP Router in modem mode via etherhet, I can't connect to the internet. Is this normal?
FURRYe38 wrote:You might also update to v40:
Factory reset and setup from scratch after RBS and RBR have been updated...
I will try this. When I try to update via the app, it says I have the latest version. Shouldn't it update to latest firmware from there?
Something to ask your ISP about.
If your modem is bridged, then you should only be needing the Orbi router for any router needs.No. Some updates are not notified on the routers web page or Orbi apo.
