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Forum Discussion
EKRW
Dec 17, 2018Tutor
Disconnect & reconnect when I walk between router & satellite
I have been using RBK50 (one router RBR50 & one satellite RBS50, under Firmware V2.2.1.210) for several months, everything was fine ... until I recently discovered when I walk away from my router tow...
randomousity
Dec 17, 2018Luminary
I'm going to take this in a different direction and ask about your phone. Have you looked in the wifi or data settings to see if there's anything there that could help you? E.g., something like fast switching between wifi and cellular? It's possible that when your phone is being handed off between the ORbi router and Orbi satellite, that your phone is deciding to switch to cellular data, rather than to the other Orbi access point, and that this is causing the drops. Also, if you have the ability, I'd look at the wifi signal strength in the area of your house where you get dropped. It's possible your Orbi router and satellite are too far apart and that you have a dead zone in the middle.
EKRW
Dec 18, 2018Tutor
Thank you randomousity.
I tried several mobile devices after your comment, and got mixed results as follows:
Worked - i.e. No disconnect / Reconnect when I walk towards router / satellite or vice versa:
1. Samsung Android phone
2. Lenovo Window 10 notebook
Not worked
3. LG two different models of Android phones including mine
4. Apple iPad mini
5. Apple iPhone 7
And I do not aware any settings in my phone which allows fast switching between Wifi and cellular.
One item I want to add is the disconnection/ reconnection on my phone (and also those devices lable 3 to 5 as above) happens when I "walk into a 3-5 feet distance of the router or satellite and stop for around 10-15 seconds". All other locations are fine including the mid-way between router & satellite; so seems like there is no dead zone between them from my view. So strange.