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Forum Discussion

Shady_Hamilton's avatar
Jul 10, 2018
Solved

Disney Circle activation sms

Dear All,  I have a two folds problem with my Circle app on my Orbi RBK50 I activated Circle on my Orbi and downloaded the app, everything was working fine. the problem started when i wanted to...
  • Shady_Hamilton's avatar
    Shady_Hamilton
    Jul 11, 2018

    I have a solution that might work with others, I spent around 1 hour calling the NetGear support (I live in Dubai) and the only solution they came up with is to reset the whole router. of course you can't backup/restore because you will recreate the problem.

     

    I tried emailing back Disney Circle support (who are the ones who refered me to NG support) and eventually they provided me with the passcode stored at their servers, which worked with me and opened the app Smiley Happy

     

    Half the problem solved, now i need to figure out how to enable the premium features.

     

    I hope this will help some people.

     

    cheers,

    Shady