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Forum Discussion
Disney Circle is stopped being recognized by Orbi App
Hi Gurus,
I updated the Orbi App on 1/21 on my iPhone. Since the update, my Disney Circle has stopped working. It seems Netgear is pushing its own parental controls through their App instead of Disney Circle. When I open Circle on my phone, it says the router is "Compatible" but when I try to enable it, after logging into my router's admin account, It says "Something Went Wrong. Please try again to enable Circle.". This keeps happening and it is not moving forward.
Has anyone faced this? How do I fix this?
Thanks,
CAH
2 Replies
Netgear has set up a community forum specifically for the Circle product. Most of the people who watch that forum are more likely to have experience with Circle and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circlePlease use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.Thank you for the update. I have created same post on the suggested community.
Thanks,
CAH
